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New Contributor
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Determining Primary account holder ID - Cox Security Suite
Does anyone know how to determine the Primary Account Holder ID? As far as I know, I am logged in as the Primary (and only authorized user) on my account. It is the ID listed on the Identity & Preferences page. When I attempt to access the Cox Security Suite page, I receive an error that in answer to another question, the moderator said is caused by not being logged in as the primary account holder.
I have contacted Cox Technical Support three times (twice by email, once vial live chat) and they were no help. Both emails pointed me to an article about activating the software. The chat tech first pointed me to the same article. When I told her that didn't work, she sent me to the McAfee Virtual Technician which sent me back to Cox Technical Support since the security software is not on my computer.
Since Technical Support has been no help, I thought I that I would try the issue from a different angle and stop assuming that ID listed in the Identity & Preferences page was the Primary account on my account.
ChrisL
Former Moderator
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I sent you a private message detailing what is going on.
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Maximillian45
New Contributor
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I am experiencing the same problem. Can you please explain what is going on? I've had Cox service for literally decades. I never bothered with the free security tools because I had others I liked. I just recently decided to give the McAfee service a shot and I'm closing out the 2nd week of trying the get it downloaded and installed. Online Chat support was no help. I haven't given phone support a try but reading through the forum, I get the impression that they won't be of any help either.
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ChrisL
Former Moderator
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I did respond to your other thread with what I believe is the root issue you're having. In summary, your primary appears to have been suspended for a network abuse related problem. There should be a ticket number associated with your account that the technician can provide you and transfer you to our network security team to get that issue resolved.
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