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saintsdawg

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Data Usage Meter isn't working

It shows HTTP Error :500 or something like that on ALL of my computers.

 

Windows Vista PC

MAC OS X  Version 10.9.2  

 

both javas are already updated to the latest. and it still shows HTTP Error.

 

 

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DerrickW

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1.2K Messages

Hi saintsdawg,

We can investigate this for you, we would need to get some information to pull up the account.  Can you email us at cox.help@cox.com and in your email include the name & address listed on the account?  We'll figure out what's going on with the data usage meter.  

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gr8hsi

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This could be a separate issue, but I haven't been able to get info from the Data Usage tool in, oh probably, the last couple of months. I don't get any network or HTTP error - just the following message:

Your Data Usage Meter is undergoing maintenance and your usage may not be current. Please try again in 24 hours.

There is some usage shown in the bar graph, though I'm not convinced it's accurate. I'm not too worried about exceed my allocation, but I do like to check usage from time to time.

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EdwardH

Valued Contributor

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755 Messages

Gr8hsi, there are maintenance windows that do effect the Data usage meter but it should not continue over a couple days when it does effect a account. Is it still effecting the account and the Bar and list views or just a temporary issue?
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