Data usage Cap

Cox customers are burdened with unnecessary and completely arbitrary usage caps that frankly make no sense and have no purpose, especially with the advent of DOCSIS 3.1, which virtually eliminates last mile congestion.

Cox will tell you only a small minority of customers exceed their cap, which is why they are totally unnecessary — “over-usage” just isn’t a big problem. If there are a handful of users creating demonstrable burdens on Cox’s network, their existing terms and conditions allow the company to contact those customers individually to address any problems.

Cox talks a good game about boosting Internet speeds but then handicaps them with usage limits that effectively hand customers the keys to a Ferrari but tells them they can’t drive it more than a block away.

Cox is profitable. Time Warner Cable is even more profitable. Cox has usage caps, Time Warner Cable has none and even uses that fact in their advertising. So why does Cox need to force their customers to stare at usage meters and fret about threatening warning letters? It’s another reason why people hate cable companies so much — they are not customer-friendly.

The rest of the world is moving away from wired usage caps while Cox gives them a nice bear hug. If Cox wants to do the right thing and prove they have a superior broadband product, they should shelve the caps and leave their customers alone to enjoy a service they pay good money to get.,