Cox Ultimate Cap Drop 1000gb from 2000gb

Yea, it stinks. Thats one of the reason I am leaving Cox for FIOS. Vote with your wallet. 

Yeah you can read a prior forum posts where they talk about the increase...but yet the decrease gets just dropped on us - http://forums.cox.com/forum_home/internet_forum/f/5/t/9399.aspx

I'm guessing 2TB is now reserved for Gigablast....which isn't available to the vast majority of people.

Extremely upset with the stealth change to the date cap for Ultimate.  We should have been informed about the change (took place on June 7) and then had our data cap refreshed on that date for the new cap. I was using data based on the 2000 GB cap since May 26th. Since my area doesn't have Gigablast, it should not have been changed. I am paying a premium price for Ultimate. I believe it is the same price as Gigablast users are paying in a nearby community that has been wired for Gigablast, per the local Cox store I visited in March when i inquired about when Gigablast would be arriving in my service area. I really hope Cox reconsiders the unfairness of their decision.

TiffanyR said:
The majority of our Ultimate customers’ usage fits well within a 1,000 GB data plan.

What about the ones that don't? Why did Cox change the terms of service without notification? 

TiffanyR said:
we expect that less than 5% of Ultimate customers will exceed their data plans. 

And what if they do? Seems greedy to lower caps right before you start actually enforcing them. Has Cox EVER lowered the speed of a Tier? Why lower a cap?

Tiffany: The key is NO notification. One day I had a 2000 GB cap, The next day a 1000 GB cap. The only way I found out is due to checking the data usage meter and seeing the change halfway through my data cap cycle. Presently, I understand that there are no penalties for going over the cap in my area per the data usage FAQs. However, I am very concerned that your customers won't be informed if Cox does start to charge. I totally agree with the other poster about lowered speeds or caps. Cox has never lowered speeds or caps before. The 2000 GB data cap hugely influenced my decision to renew with a 2 year price lock for my Cox services. I have been an extremely satisfied customer for over 25 years. This decision is the first time I have ever considered leaving Cox.

I just filed a BBB complaint for my connection issue not getting repaired and now I just come across this.  I guess Cox has fully activated don't-give-a-*** mode.  Has the competition from wireless data networks and plummeting cable TV subscriptions finally hit their bottom line?

Victor: You are correct. They stealth changed the data cap on around June 7th. I have attempted to get answers regarding this change via Live Chat and Live Phone calls to Cox. Already spent over an hour with no results due to the people I am speaking to didn't even know of the change. Several other customers have spoken about this on another thread.

Hi, I just noticed that my "data plan" has changed from 2000GB to 1000GB but I'm still on the same Ultimate plan. In Dec of 2015 I used over 1000GB, As well as Jan, Feb, March, I use 1000GB+ of data and now I'm limited to just 1000GB? 

Sneaky/Shady business conduct. I expect us on ultimate tier to be grandfathered into 2TB.

At-least an email or snail mail about it, geeze.

Upgrading speeds in smaller markets without having the infrastructure in place to support the speeds back in November(Still going on by the way 20mb/s speed every night from 5-2AM), now this. 

Not cool.

Extremely unethical business practices from Cox. They used the 2TB data plan in sales emails to promote the Ultimate tier and then sneakily take it away after I've signed up and paid for it. It's borderline fraud and false advertising.

I am literally now getting half of the service I was promised in writing when I signed up. Are you going to lower my monthly bill by half? This might actually even be illegal.

It's obvious they intend to start gouging their customers for "overages" in addition to the already absurd prices they charge for internet compare to any other first world country.

Disgusted at Cox and will absolutely leave at the first sliver of competition. I used to feel somewhat loyal to Cox but not after this.

TiffanyR said:
As data usage continues to grow, we assess our data plans periodically to ensure that our options best fit our customers’ usage needs. The majority of our Ultimate customers’ usage fits well within a 1,000 GB data plan.  With the new Ultimate data plan of 1,000 GB, we expect that less than 5% of Ultimate customers will exceed their data plans. 

It doesn't matter. They paid for 2TB and now you're taking it away while keeping prices the same, probably raising them.

I have a hard time believing your statistics anyways. Nobody is going to subscribe to Ultimate if they don't use that much data. That's the whole point of its existence!  As an Ultimate subscriber, I got that service because I use well above average amounts of data and was willing to pay a premium for that service. 

I use on average 1.5 TB a month. What do you say to that? A week or so ago that was under the cap I paid for, now it's "excessive".

This is completely unacceptable behavior from Cox. As was mentioned by another user, I would at least expect previous Ultimate subscribers to be grandfathered in to the data cap they were advertised when signed up for their service.

Norman said:
I expect us on ultimate tier to be grandfathered into 2TB.

Funny part is the people in Cleveland who tested the harder caps ARE grandfathered in with the 2TB cap. Don't tell me that wasn't a agreement between corporate and the local product manager. 

This was a money grab IMO. Cox knew EXACTLY (they admitted it) how much data Ultimate users were using, and lowered it to increase the number of people that would pay overages. They tried to do it sneaky because they know the majority of people dont monitor their bandwidth activity. They created a customer ignorant environment then change the rules to take advantage of it. Cox is getting mean as they get more desperate. All that "Trust in the digital age" goes out the window when the CEO's aren't getting their bonuses. 

what is hilarious, is that cox will lie about it, and say that the cap was always 1TB, and deny that it was ever 2TB.  

"we don't recognize archive.org"  lol, what?

This is the beginning of the end for Cox, going down the road of Comcast/TWC/etc.  Only 5% of the users is the same line that they spout off.  

Guess I will be downgrading 

The Cox employee certainly seems in line with the attitude of contempt his employer has for a customer base they need to do little to retain. 

So his angle was that unless you could prove your accounts previous data caps, they didn't exist and you were lying?  This on top of the no-notice cutting of the data cap, repeated attempts to unilaterally change the way bill are to be delivered, no word of when service is to be interrupted because of scheduled maintenance...

This industry needs competition to motivate customer service and as a downward pressure to ever increasing costs.

notbychoice said:

what is hilarious, is that cox will lie about it, and say that the cap was always 1TB, and deny that it was ever 2TB. 

"we don't recognize archive.org"  lol, what?

This is the beginning of the end for Cox, going down the road of Comcast/TWC/etc.  Only 5% of the users is the same line that they spout off.  

Guess I will be downgrading 

I have decided to use it as it was 2tb, then if they complain we can express our displeasure. It may be that we are still on 2tb but it does not show. If we had been downgrade we would have been notified. Just take a screenshot of your previous usage in case they argue with you.