bryaninphx's profile

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Cox TV Economy & Cox TV Essential show wrong number of channels available

This has been wrong and swapped for a very long time,  Cox really needs to fix this as it is confusing and false advertising.

Cox TV Economy  shows  155+ channels (Should be 50+ channels)

Cox TV Essential  shows  50+ channels (Should be 155+ channels)

Both Links are swapped with the wrong number of available channels.

https://www.cox.com/residential/pricing.html#TV

http://www.cox.com/residential/tv/channel-lineup.cox

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Hi Bryan,

Thanks so much for taking the time to post! I took screen shots and sent a request to our web developers so we can get this fixed.

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Becky said:
Hi Bryan,

Thanks so much for taking the time to post! I took screen shots and sent a request to our web developers so we can get this fixed.

Still not fixed, these numbers have been reversed for possibly over a year now,  It is a five minute fix.

Post from a year ago Nov 2014 noting the wrong number of channels
http://forums.cox.com/forum_home/tv_forum/f/4/t/7071.aspx

Post from me June 2015
http://forums.cox.com/forum_home/tv_forum/f/4/p/9802/37763.aspx#37763

Valued Contributor

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921 Messages

When is Cox going to fix the numbers?

Do I need to file an FCC Complaint?

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The 50+ channel count for Cox TV Essential as shown on Cox.com assumes analog channels only. Cox TV Economy requires a digital receiver and includes the SD and HD channels, plus the Music Choice channels. Thanks to your feedback, our Marketing team is currently working to update the packages and channel counts online.

New Contributor III

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The interesting thing is when I went to your link it said Economy is $30.99/month...didn't say anything about being for new customers only. Then when I log in it changed to $38.99/month.