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Cox TV connect not working on iPad 3 - was working perfectly before the update?

Cox TV connect does not work. Error 103 (or) loads the screen with no audio or video - i.e. the format will not populate. Tried all the usual fixes, delete and reinstall App, reboot modem,router...etc. I am on 3rd service call to Cox. Going to Tier 2.5 - 

Router speed clocks in at over 20 Mbps

The App was working perfectly. Anyone else having this problem...any suggestions?

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Error code 103 indicates that you're not connected to your home wireless network as registered on your account.  I would check the wifi settings and ensure that you're accessing the wireless router that is connected to your home cable modem or try turning off the 3G radio if equipped and see if it works that way.