Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Miz_Chellie
+3 more
Contributor
•
Cox quietly reduced internet speeds?
Checked my data usage this meter this morning and it said in red that there was an important message from Cox. Premiere speeds are now 100 down from 150? Was anyone else aware of this? Will out bills be reduced as well?
http://www.cox.com/residential/support/internet/article.cox?articleId=2fd6ccb0-b13a-11df-4be3-000000000000
I ditched cable and upped my Internet Plan and this is what I signed up for in the small box below....what's going on?
https://www.cox.com/residential/pricing.html#internet
| Cox Internet Premier |
• Up to 150 Mbps download • Up to 10 Mbps upload • 100 GB of Cloud Drive storage |
$84.99/mo. |
NEW plan on site ........as of today's urgent message
| Package | Monthly Included Data | Speeds Download / Upload |
|---|---|---|
| Starter | 200 GB | 5 Mbps / 1 Mbps |
| Essential | 250 GB | 15 Mbps / 2 Mbps |
| Preferred | 350 GB | 50 Mbps / 5 Mbps |
| Premier | 700 GB | 100 Mbps / 10 Mbps |
| Ultimate | 1000 GB | 200 Mbps / 20 Mbps Note: 300 Mbps / 30 Mbps in select areas |
| Gigablast (Where Available) | 2000 GB | 1 Gbps / 1 Gbps |
ChrisL
Former Moderator
•
I looked at your account and your speeds have not changed. Did you by chance choose a different location when visiting our page? Those looks like the current speeds for some other markets.
0
0
Miz_Chellie
+3 more
Contributor
•
Hello - No I didn't but maybe it has to do with maintenance of the Internet Tools.? It is now back to 150 when I click on my bill portion and now today 8-31 and now my data bucket limit is listed as 1200 GB. I am not going to get excited yet - but that sure would be nice.
Are data limits increasing? Do you know?
Thanks,
0
0
Miz_Chellie
+3 more
Contributor
•
If you look at the internet packages as a new customer in my area it still shows 100 but my package shows 150. Seems like a lot of links are just not updated but I am OK.
I would like to know why my data bucket now says 1200 instead of 700. It is not fully updated yet but a few more dates have been added in.,
0
0
ChrisL
Former Moderator
•
During scheduled maintenance the data usage meter was temporarily showing incorrect information. The meter is currently unavailable while we continue the planned maintenance. This change on the meter did not impact our customers and is being updated now. Up to date information on our Internet packages can be found here: https://www.cox.com/aboutus/policies/speeds-and-data-plans.html
0
0
Miz_Chellie
+3 more
Contributor
•
Chris - thanks but it is another non-working link that just loops around back to the account and not to the main packages. Do you have a better link?
0
0
ChrisL
Former Moderator
•
It looks like the link didn't paste correctly, see if it works now.
0
0
Miz_Chellie
+3 more
Contributor
•
This is one of the incorrect links
http://www.cox.com/residential/support/billing-and-account/article.cox?articleId=2fd6ccb0-b13a-11df-4be3-000000000000
It is still showing premiere at the incorrect rate - maybe you can send to someone to correct. Page was updated 8-25. My neighbor wants to get Cox and I plugged in their address so it is the correct location.
And now the data meter is completely non-operational while work is being performed
I am not going to be concerned with going over my data this billing period. If it does go over and there is a charge, I will just refer back to this post since I have not been able to monitor it.
0
0
Miz_Chellie
+3 more
Contributor
•
0
0
No_More_Cable_B
New Contributor
•
No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
0
0