dscv's profile

New Contributor

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2 Messages

Tuesday, December 3rd, 2013

Closed

Cox Premier Internet

I recently upgraded from cox preferred to premier internet.  I have noticed that I get the appropriate upload speeds at 8-12 Mbps but downloads speeds have been between 22-30 Mbps.  I am currently use a Motorola SB6121 modem and was wondering if upgrading to a 8x4 channel modem would I get close to the 50Mbps advertised.  

Valued Contributor III

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4.2K Messages

12 years ago

Hard to say. There are alot of other variables that come into play besides just what modem you have. But what I can say is you definatly WONT get 50Mbps down without a DOCSIS 3,0 modem, so its certainly a good start. They shouldn't have even allowed you to upgrade to premier without a D3 modem so..hmmm.

Also make sure the signal levels are good going to your modem.  That is even more important with DOCSIS 3.0. If you have any doubt about that let me know and I will reply with more info. 

Former Moderator

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7.1K Messages

12 years ago

I fixed the service code on your account for customers with D3 modems.  Let me know if you see any difference.

New Contributor

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2 Messages

12 years ago

That fixed it, getting 55Mbps now.  Thanks for you help. 

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