Cox Online Backup

Just uninstalled the Cox Online Backup software after repeated attempts to use it. The third-party server wouldn't recognize me, even though I received the email that said it was active. When I tried to log in from the actual program on my computer, it wouldn't recognize me - even though I could access after logging into my Cox account.

The "use" process was confusing and aggravating because it didn't recognize me. Finally got frustrated and uninstalled the whole thing.

It is not user friendly, especially for those of us who are not techs, and since the third-party server seems to have a memory problem.

Just some feedback.