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nismonx29

New Contributor

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4 Messages

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cox mcafee

Is cox having trouble with its mcafee?  I just got a message mine expired and the cox website seems to be having a lot of pages not their errors.  

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ChrisL

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@nismonx

Did you recently do any kind of service change on your account?  You  may need to sign in to http://www.cox.com with your primary username and password to reactivate your McAfee.

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nismonx29

New Contributor

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Exactly. I hope you work for cox because your the only one who is even close to helping me with this. My account looks all screwed up on the cox side and every time I call or chat they are lost or transfer try to pass me along to mcafee. It looks like my account doesn't have an admin user anymore

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nismonx29

New Contributor

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ChrisL any help you can give me would be appreciated. I work in the IT field and can tell everyone else has just passed along this issue to not deal with it. You seem to be the only one who has a clue with cox. It look like something is screwed up with the admin rights on my account on the website side not allowing me to manage email accounts or download mcAfee. Its like my main account is seen lower than it should be.

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