Cox iOS Cloud Drive App - Two Issues

There is a problem with the Cox iOS Cloud Drive app on my iPod Touch Fifth Generation which I reported to Cox Level 1 Support. They were able to replicate this issue on their Test iPhone and escalated it to Cox Level 2 Support (ticket # 306768). The problem is that I can view all online file directories on my iPod, but when I click on any of the high resolution uploaded images and view them on my iPod, each and every image appears blurred, although these same images are sharp when viewed on my laptop. Also, when I try to download these images on my iPod, I receive confirmation that the file has been downloaded, but I cannot find the image in my iPod Photo Directory or elsewhere on my iPod. Cox Level 1 support has duplicated this problem.

I have set File Upload Quality in the in the Cox Cloud Drive Settings to maximum for both images and videos, but this has not resolved this problem.

Has anyone else experienced these issues? Has Cox App developers been notified? 

Thank you in advance for your help and support.