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New Contributor
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Cox Internet down time
Since last night, just after midnight, my Cox Internet has been down six times for a total of 4 hours. Can you tell me if some server maintenance work has been going on? See table below for time frames and durations.
Thanks,
Robert C.
Date |
Day |
Time |
Downtime(mins) |
||
| 1 | 2016-03-09 | Wed | 12:45 AM | 38 | |
| 2 | 2016-03-09 | Wed | 2:33 AM | 38 | |
| 3 | 2016-03-09 | Wed | 4:38 AM | 104 | |
| 4 | 2016-03-09 | Wed | 6:42 AM | 17 | |
| 5 | 2016-03-09 | Wed | 9:32 AM | 9 | |
| 6 | 2016-03-09 | Wed | 10:23 AM | 39 | |
| 245 | Mins. | ||||
| 4.08 | Hrs. |
| Date | Day | Time | Downtime (mins) |
|
| 1 | 2016-03-09 | Wed | 12:45 AM | 38 |
| 2 | 2016-03-09 | Wed | 2:33 AM | 38 |
| 3 | 2016-03-09 | Wed | 4:38 AM | 104 |
| 4 | 2016-03-09 | Wed | 6:42 AM | 17 |
| 5 | 2016-03-09 | Wed | 9:32 AM | 9 |
| 6 | 2016-03-09 | Wed | 10:23 AM | 39 |
| 245 | ||||
| 4.08 |
ChrisL
Former Moderator
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I looked from this end and I do see an outage linked to your account with a technician assigned. I apologize for any inconvenience caused.
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Bob_C
New Contributor
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My Internet access was down again last night. This time for 8 hours. I use a service call Uptime Robot and it notified me that the "Cox Server" was not responding. So that would imply the problem is on the Cox end!
Example:
The monitor Cox Internet Host Name (ip ipXX-XXX-XXX-XXX.lv.lv.cox.net) is back UP (Host Is Reachable) (It was down for 7 minutes and 20 seconds).
The monitor Cox Internet Host Name (ipXX-XXX-XXX-XXX.lv.lv.cox.net) is currently DOWN (Host Is Unreachable).
My Internet access continues to go up and down this morning. Here are some of the cable modem log entries. I'm using a Netgear CM500 cable modem:
Time
Priority
Description
2016-3-9, 00:22:52
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2016-3-9, 00:25:54
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2016-3-9, 00:39:33
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.0;CM-VER=3.0;
2016-3-9, 00:39:38
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
2016-3-9, 00:39:41
Critical (3)
DHCP FAILED - Discover sent, no offer received;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.0;CM-VER=3.0;
2016-3-9, 00:42:10
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.0;CM-VER=3.0;
2016-3-9, 00:42:13
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.0;CM-VER=3.0;
2016-3-9, 00:42:33
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
2016-3-9, 00:43:29
Warning (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.1;CM-VER=3.0;
2016-3-9, 00:43:30
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.1;CM-VER=3.0;
2016-3-9, 00:44:13
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:e7:94:b8;CMTS-MAC=c4:71:fe:76:ca:60;CM-QOS=1.1;CM-VER=3.0;
Any assistance on resolving this Cox Internet access problem would be appreciated.
Thanks,
Bob C.
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ChrisL
Former Moderator
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Looking at the modem's uptime count it looks like it rebooted recently however other than that I'm not seeing anything that would indicate a problem. You might be able to try testing without the router and see if that produces different results.
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