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New Contributor
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Cox Connect
Hi
I have Cox connect for about 1 year now. I always use Cox Connect app to DVR programs. This week it started giving me a error message on my Iphone 4 Set top box not found and the work Ok. If I hit Ok and go to my channel it says I have no favorite channels which I had at least 10. And when I go to Settings and Digital Recorders I get a message Your account does not include a Digital Top Box subscription and it tells me to to to the Cox.com site on details. I have spent about 1 hour on the phone with Cox and they can not seem to help me except to open a trending case. They confirm that I do have the subscription. They refreshed my box I have uninstalled and reinstalled the app. I also have a Ipad which I did not have the app and download on there and same problem.
I also get a error message 102. Which I can not find anything about.
Anyone else having this problem ?
wez
New Contributor
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I've been having an issue for two days with Cox Connect. While trying to pull up TV Listings I get an error that I don't have a digital set top box. Friends of mine are seeing the same issue in RI. See attached:
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ChrisL
Former Moderator
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I had trouble accessing your boxes earlier as well but all seems well now. Are you still having problems?
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EdwardH
Valued Contributor
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It appears to be a same issue there with the cable box not showing a response currently, are you seeing issues with the cable box at home as well?
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