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phoegel

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Cox connect for iPad not working

For a few weeks, cox connect worked great.  But now it closes within seconds of opening.  I've tried uninstalling and reinstalling but it still has the same problem.  Has anyone else had the same cox connect instability issues?

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Becky

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Hi Phoegel, 

I know how frustrating it is when my apps crash, so I apologize you're having difficulty. To troubleshoot what is happening, I have a few questions. 

What version of iOS are you running on your iPad? Are you getting any error messages or error numbers when the Cox TV Connect app crashes? Has your iPad been jailbroken? After you uninstalled the app, did you reset the iPad before reinstalling the app? Please verify that the iPad is connected to your home network and not a different network. Are you able to stream video content on YouTube? 

I will be happy to assist you through Forums so we can get the app working again for you. Alternatively, you also have the option to call our 24/7 Cox TV Connect Technical Support department at 1-866-590-4229.

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