Cox Backup error during automatic backup

One of my computers has run into an error when using the Cox cloud drive automatic backup.  No directories backup (I have tried multiple ones and created new ones to test).  They all show an exclamation mark in the "History" column.  When I click on the mark the message says, "An unrecoverable error occurred.  Please restart your computer and try again.  If the problem persists, contact technical support. [103]"  The software had been working fine up until about a week and a half ago according to the logs.

I restarted my computer and still received the error.  I then uninstalled the software, rebooted, reinstalled, rebooted, and still received the error.  I then tried the software on a laptop and it had no problem backing up to the same account.  Any thoughts on additional troubleshooting ideas?

Thank you