New Contributor
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2 Messages
Cox and Playstation Vue
There seems to be an issue in Lafayette, LA with Playstation Vue and/or Cox Residential internet. There are 8 people at my office, and even more on Playstation forums who live in Lafayette that have issues connecting to this service.
I have tried troubleshooting this as much as possible. I've primarily been working with the Playstation team, but I think it is now time to start working with Cox as well. I have tried connecting my playstation directly to my modem, but that has not resolved the issue.
I have other friends in the area using a different ISP, and they have no issues connecting to the service. When I tether using my phone, I also don't have an issue connecting to the service. Only when I use my Cox connection. I have used Cox's chat, and they say that my connection is fine, and that my modem is fine, but obviously, there is something going on that isn't right.
What should my next step be? I've tried getting in touch with a higher level of technical support with Cox, but am not sure how.
ChrisL
Former Moderator
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7.1K Messages
9 years ago
Beyond trying without the router we simply would not know where to begin with an issue such as this. It may be necessary to troubleshoot with Sony and come back with specific findings of theirs as to what is specifically wrong with the Internet connection so we can investigate that.
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bship810
New Contributor
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2 Messages
9 years ago
Thanks for the fast reply Chris.
I just emailed Playstation Vue support and asked them for any information I could share with you about the connection.
Also to note, I was able to have this working on a Cox Business account at my office 10 minutes from my residence.
-Brian
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