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CUTiger78

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New Contributor III

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29 Messages

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Contour Record 6 cnF9 & noHD

Contour Record 6 box quit working, so I unplugged it & rebooted. It never finishes rebooting. Gets to cnF9 & noHD messages and stays there. I've left it unplugged overnight, let it try to reboot overnight, and still the same.

Any solution except for a new box?

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yak

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Contributor III

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521 Messages

Get a new box. I've had it sit on cnF9 for two minutes..... i worried that it would not progress past that point. But it always finished the reboot.   I think you have to call Cox to schedule delivery of a new box.  You can pick up most other things at a Cox Store but not the Contour Record 6. 

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XavierB

Former Moderator

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145 Messages

Hi CUTiger78

Do you have any splitters connected to your coaxial cable going to the box? If so could your bypass the splitter and unplug the box for 20 seconds. Let us know if your are still getting the same message once the box finishes rebooting.

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CUTiger78

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New Contributor III

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29 Messages

No splitters. Tried the unplug/reboot numerous times & reboot never finishes.

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XavierB

Former Moderator

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145 Messages

We would need to have a technician come out to take a look at the box. Could you email(cox.help@cox.com) us a good day/time for a technician to come to your home. Also could you provide a call back number for the technician to contact you. Please include your account information(full address) and your name in the email. Thanks 

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