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New Contributor
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Contour DVR blip after 30 seconds of recording
It doesn't matter what show I've recorded but after exactly 30 seconds of playback there's a minor blip and then the recording plays completely normal. Any thoughts?
StephanieA
Former Moderator
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Hi Calgator,
In order to find a resolution, please reply back with the following information. What model DVR you have? How long have you had this issue? Do you have any problems when watching live programming?
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calgator
New Contributor
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I have a Cisco 9865HDC. It has happened since install a month ago. And no it does not occur during live broadcasts. Additionally, both with and without an eSata drive attached the DVR gives a warning every time a recording is initiated that the DVR is full. There are only three recordings on the DVR.
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StephanieA
Former Moderator
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Hi calgator,
I apologize for the delayed response. When you remove the SATA drive, what titles are showing on the DVR Hard-drive and how full does it show?
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yak
+6 more
Contributor III
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I am having a similar problem. The first 2 seconds of any recorded show is pixilated (the screen is distorted and the sound is bad). After 2 seconds, everything is fine. This is a very small problem but it happens on every recording. I have Contour and am in Phoenix.
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calgator
New Contributor
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Regardless of whether the esata drive is connected or not space available reports 100%. The recorded show list does not change either. BTW the initial problem at 30 seconds is gone.
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StephanieA
Former Moderator
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yak,
Are you using a SATA drive also? Do you see this happen on live TV?
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StephanieA
Former Moderator
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If you are having this issue without the SATA connected, it sounds like we need to swap the receiver. We schedule work orders 7 days a week in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Please email me at cox.help@cox.com with the best day and time and I will see if it's available.
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qwert
New Contributor
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this has always happened on my dvr
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Becky
+2 more
Moderator
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Which issue in this thread are you also experiencing? Are you having problems with a connected SATA drive, or were you referring to the issue where the first 30 seconds of DVR recordings doesn't play correctly? I can help!
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