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I've been using the new Contour box a few months now in the PHX market. Last week I set up a series recording of Rizzoli & Isles. I have it set to record new episodes only and TNTHD Only. It recorded fine last night. This morning I look at the future recordings list and the next two new episodes are not on the Scheduled page, yet I see them on the guide as New. I see the same thing happening with another show on my schedule, Whose Line Is It Anyway?, on CWHD 1006. I've deleted the programs from the schedule, rebooted the box, rescheduled the programs, rebooted the box, and it doesn't help. Any thoughts?
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StephanieA
Former Moderator
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What model DVR do you have? Are you scheduling on a host or client receiver? Are you Phoenix? If not, in which city are you?
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Brain01
Contributor
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Thanks for the response. I am in Mesa. The front of the box says XG1-A. The bottom says Arris Group Mod AX013ANC. I guess I am scheduling on the client box in my house. I go to the guide, find the show, press record, then all episodes, then set for new episodes only and the channel to TNTHD only.
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StephanieA
Former Moderator
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Brain01
Contributor
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Thanks. I deleted the series recording. I pressed the Contour button on the remote. I cursored over to Search and pressed ok. I cursored over to R, then selected Rizzoli & Isles, selected Record, then Confirm. I then rebooted the box. R&I is on the master list, but not scheduled to record. Basically the same results as setting the recording from the guide. Is there another way you want me to try?
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Brain01
Contributor
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Please note I like setting up the recording from the Guide because I can set the channel. When setting up a recording from the Search menu, the channel option is not available; only HD Preferred and SD Preferred are available. That seems odd to me.
Since setting up the recording from the Search did not solve the problem, I tried something different. I deleted the series recording, then set it up from the guide. I set the properties of the series recording to record all episodes. This pulled R&I from all channels, including the new episodes. I then reset the series recording properties to only record TNTHD New episodes. The New episodes are still on the schedule. After a reboot, the schedule still shows only the new R&I episodes.
It seems like a funky work-around (and a bug), but so far it is working. I'll see if the next new recording schedules as programmed. It also makes me wonder whether I need to do the same thing for all of the programs on my master series list.
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Brain01
Contributor
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Well it worked last night. This morning R&I is not showing on my scheduled list.
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DustinP
Moderator
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I wasn't able to duplicate this through the guide, or search with the voice (microphone) button on the remote. Which Rizzoli & Isles Season and Episode is not showing in the scheduled list? I assume these aren't being recorded as they aren't showing on the scheduled list? Do they stay without resetting the Host DVR?
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Brain01
Contributor
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R&I S7 Ep3 scheduled for Monday 06/13 @ 9:00PM and S7 Ep4 scheduled for 06/20 @ 9:00PM. When looking at them on the guide, they are identified as New. They should be showing on the scheduled list because they are New and my series recording says to record New only.
Which is the Host and which is the Client?
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Gary204
New Contributor
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keddy
New Contributor III
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I am having the same problem. I have only had Contour 2 for 3 days so I hope the glitch is only with Rizzoli & Isles. Yesterday I programmed all new episodes to record of R&I and the 6/13 and 6/20 episodes appeared in the Scheduled page, but today when I checked Scheduled both episodes had disappeared. I reprogrammed them today--they are now appearing on the Scheduled page--hopefully they won't have disappeared by tomorrow.
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Brain01
Contributor
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Thanks Gary204 and keddy. Now that three of us have the same issue, maybe this problem will be escalated. This past Saturday R&I appeared on my scheduled list. Later I added a few new recordings to the schedule. On Monday (today) morning, R&I was gone. Since it should record tonight, I did what Gary204 did for tonight's show only. We'll see what happens next week.
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Brain01
Contributor
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Now I see the same thing happening with O.J: Made in America on ESPNHD.
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keddy
New Contributor III
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Once again my scheduled recordings of Rizzoli & Isles for 6/13 and 6/20 have disappeared on my Contour 2 DVR. I tried reprogramming 3 times today and 3 times after hitting confirm it said Your Recording is Set, but they didn't appear in the Scheduled recordings. The 4th time I tried doing the exact same procedure- it said Your Recording is Set and it now appears in the Scheduled recordings, but who knows for how long or if it will record tonight..
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Becky
+2 more
Moderator
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We’ve noticed that series recordings are impacted by whether you set up the recording from the Guide grid schedule or from Search results, and if you use the Record button on the remote or the on-screen Record option. We’ve found that the best way to set a series recording is to find the show in the Guide grid schedule, press the Record button on the remote, and then choose the option for All Episodes. This brings up the Record Options menu so you can specify the channel [TNTHD ONLY] and New Episodes Only.
Also, it seems that if a program in the Contour 2 IPG does not show an icon for New or Repeat, it is included when a series recording for New Episodes Only is programmed. We’re working to resolve these issues for you!
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Becky
+2 more
Moderator
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Your XG1 Arris receiver is considered a host DVR.
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