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New Contributor
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Contour 6: Disappointed - No Zoom Function and 3.1.4 errors
I am extremely disappointed in Cox’s Contour service and it mostly stems from 2 issues:
1) I watch a lot of programs that aren’t in HD format, i.e. Encore Westerns as one example.
Prior to Contour I would use the “Zoom” function in order to have the picture fill the screen (and it would not distort the picture, it work very well for many years).
Contour no longer offers the “Zoom” function but instead only offers the “Stretch” function. This results in: Distortions in the picture and still does not fill the screen. Without the Zoom function some programs are broadcast so small it is ridiculous to even watch them anymore. I simple stop watching my favorite shows and stations because of this – that is progress?
Bring back the “Zoom” function.
How can it be progress and a better service when you take away options?
2) I keep getting this “3.1.4 error, station off the air” even though 5 minutes before it was on the air and if I wait for an hour or so it is back on again. I never got this error before getting Contour.
I thought with each year that went by and advances made in technology each year - that service would improve yet with Cox’s Contour we seem to be going backward in time.
A long term customer who is very Disappointed in Cox.
Dina
Contributor III
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Thank you for your feedback on the zoom feature. While we cannot promise this is something which will be brought back, we will submit your request to our programming team for consideration. In regards to the 3.1.4 error, we would need to know if this is error 3.1.4.1 or 3.1.4.2 as they indicate two different issues. We will also need to look at the levels in the home. Please email our team at cox.help@cox.com and include your full name, street address & a copy of the link to your post here in order to allow us to assist you further.
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Domino
Valued Contributor III
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There have been complaints of the missing "ZOOM" function since before "TRIO" was re-named "Contour". That's over two years of inaction. I won't be holding my breath.
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BillK
New Contributor
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I appreciate your response. Do you know why the “Zoom” function was drop and what reasons there are for not bring the Zoom function back in a timely manner? As it has been hinted around other people have complained over the years but no action has been taken.
I do wonder why a function that many people enjoyed and used was drop, it makes no sense. It leaves the person with either dropping Contour or going with another vendor for service.
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bryaninphx
+6 more
Valued Contributor
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While I consider it unacceptable that Contour does not have a Zoom setting, Can't you do that with your HDTV?
You also may want to consider looking at a TiVo Roamio Plus or Pro along with TiVo Minis, and dumping Contour from Cox.
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