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New Contributor
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Contour 2 OnDemand Not Outputting Dolby Digital/Surround
Contour 2 live TV outputs Dolby Digital surround 5.1 flawlessly. OnDemand does not. I see this is an issue but have not seen a resolution.
StephanieA
Former Moderator
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Please confirm the folder and title that didn't play in DD.
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gojeffy
New Contributor
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Every OnDemand Movie and TV show I've selected does not broadcast in Dolby Surround.
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ColleenD
+2 more
Moderator
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I'm looking into this and will let you know what I find out.
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gojeffy
New Contributor
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Thank you. Please reference this earlier post: http://forums.cox.com/forum_home/tv_forum/f/4/t/13540.aspx
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gojeffy
New Contributor
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find out anything?
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StephanieA
Former Moderator
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What type of cable do you have going from the receiver to the TV? Is it going straight to the TV or are your using a sound bar or surround system? What is indicating to you that the Dolby Digital isn't working? Are you not getting any sound or do you have a label on the screen?
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gojeffy
New Contributor
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HDMI from DVR to the TV.
Digital Optical from DVR to surround receiver.
All live TV and recorded TV put out audio in DD 5.1.
All OnDemand does not.
The receiver lets me know when I have true DD 5.1 with a glowing blue light and diplay says Dolby Digital 3/2.1
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Becky
+2 more
Moderator
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Hi Gojeffy,
I'm going to submit another ticket on your behalf. What is the brand name and model of your surround sound system? Also, what is the brand and model of your television?
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Cesar
New Contributor
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Hi Becky, I am having the same issue as are many others. Is there a fix coming? I have the same problem with Dolby Digital not outputting for any on demand title. I know it is not a connection or issue with my sound equipment or anyone else's given that I have three different receivers that aren't receiving a surround sound signal from Cox's on demand content.
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gojeffy
New Contributor
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My receiver is a Sony STR-DE998. It worked perfectly with the Cox DVR I had before Contour2. It played live and OnDemand content in Dolby Digital with no issues.
TV is a Bravia KDL-46V5100
More info on this widespread issue on your forums here: http://forums.cox.com/forum_home/tv_forum/f/4/t/13540.aspx
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Becky
+2 more
Moderator
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Cesar, we'll keep this thread up-to-date regarding the status of Gojeffy's ticket. I'm hoping we can get an answer from our video specialists without having to submit a ticket for each of you.
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David_M
New Contributor
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I also have the same problem. All broadcast channels are fine but there is no audio for any on demand content in surround sound. Audio from On demand works on other set top boxes that are not connected to a 5.1 surround sound receiver.
This is very frustrating because I had tons of problems with my "Contour 1" DVR. I was told the "Contour 2" system was much better. I paid the $50 installation fee to have it installed. Now I have $50 less and a bigger problem than my original problem which prompted me to "upgrade".
In these (and other) forums, I've seen people post the same problem. Has anyone come up with a resolution yet?
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Becky
+2 more
Moderator
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Thanks very much for your post! We are still working to correct the issue with Contour 2 not outputting On Demand content in Dolby Digital 5.1. I'd like to get more information from you in order to assist our troubleshooting team. Please email me at cox.help@cox.com with your full name, address, a link to this page, and the best phone number where you can be reached.
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JC11
New Contributor
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Same issue here since I received the Contour 2 in June. Saw other posts on this since last May. I submitted a ticket and never heard anything back. There is obviously a problem with the OnDemand content not outputting the correct audio signal. Would request Cox forum moderator to give us a statement on status for this issue.
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No_More_Cable_B
New Contributor
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No more cable bills: https://www.youtube.com/watch?v=wROUdmO-uY8
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