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New Contributor
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Contour 2 - it thinks I'm not connected to my home wi-fi network
I recently installed the Contour 2 on my iPad at home and used it to watch TV shows. I tried to use it again today but it tells me that I cannot because I am not connected to my home wi-fi network even though I am. I have tried rebooting the iPad, reinstalling the app and deleting and recreating the household account settings but nothing works. Equally frustrating is the fact that no one in Cox tech support knows anything about the app. They're not even sure if the problem falls under "Internet" or "TV". Any help would be greatly appreciated.
Becky
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Moderator
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I'm sorry that we weren't able to resolve this when you called Tech Support, but I'm glad you reached out via Cox Forums. So that my team can get this resolved for you, please email Cox.Help@cox.com. Include your full name and address in the email, as well as a link to this page. We'll get to the bottom of this for you!
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Tecknowhelp
Valued Contributor II
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What IP do you get when you go here? Or just google "What is my IP". Is it the same on your Ipad as it is on another device in your home?
Also, does your Ipad have cellular? If so, try with it off?
Do you have your Ipad Apps (not music/movies/etc) synced with the Icloud?
Last, if you know your wireless password, try the two things listed in this article.
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