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New Contributor
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contour 2 installation
Why does Cox have to install the new Contour boxes? I was hoping for a simple switch out of the boxes.
Tecknowhelp
Valued Contributor II
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Depends on what your upgrading from. It's mostly to make sure your splitters are MoCA compabilible and a MoCA filter is put on your line to stop the signal the Contour DVR use to communicate with each other interfering with the rest of the Cox network. The boxes usually have to be updated and synced together too which can sometimes be a hassle. Last, a lot of the Contour 2 equipment is not kept at stores.
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ColleenD
+2 more
Moderator
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Similarly to our original Contour product, the new Contour must be networked properly in order to work, which requires a professional install. The networking of the boxes is a bit different so there's no option to just swap out boxes.
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