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New Contributor
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Contour 2 - DVR Recordings Disappeared and can no longer record?
Hello, I had about 30 or 40 movies saved on my DVR. I go to turn it on for my daughter and when I hit Contour, go to saved, I no longer see the option for recordings. So weird. I also cannot record anything. When I tap the record button to record a show, nothing pops up and nothing happens. Any advice?
Thanks!
JonathanJ
Former Moderator
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First, try unplugging the power cord on the cable box for 10 seconds.
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Nicki_C
New Contributor
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Thanks for the response. Called support, restarted several times. Left the power cable out overnight. Nothing working.
It seems as if the DVR software is no longer available on my box. It doesn't give me any options about recordings anywhere.
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Nicki_C
New Contributor
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To add, the application on my phone does not show recordedor allow me to record. It's like I don't have the DVR service
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StephanieS
Moderator
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Please send an email to: cox.help@cox.com and include your full address and name. I'd like to take a look at the equipment and see what's happening.
StephanieS
Cox Support Forums Moderator
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StephanieS
Moderator
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I'll be able to see what's going on once I'm able to take a look at your account.
StephanieS
Cox Support Forums Modeator
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Nicki_C
New Contributor
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Thanks for the response. I just sent an email. It's almost as if the DVR codes have been removed from my box so that I could not use the service.
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BrianM
Moderator
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Brian
Cox Support Forum Moderator
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Nicki_C
New Contributor
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Came home from work and everything is back up and running. Thanks Cox!!
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DeeJ1
Former Moderator
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Hi Nicki C,
That's awesome. I'm glad you're able to enjoy your service and we thank you updating us. Have a good night.
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