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New Contributor II
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Contour 2 App says out of network
I am having an issue with the Contour 2 App not working it does not recognize my home network as a Cox network. I checked and the IP address is the same as on my computer as on my Ipad and Iphone so I am not sure why it has this issue. I also went to www.whoismyisp.org and it said that I was on a Cox network. This only started happening with the upgrade to the Contour 2 app, it worked fine with Cox connect and the earlier Contour app. Also this new app does not seem to support remote recording. Is there another way to do this?
Dina
Contributor III
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Unfortunately remote recording is not a feature of the new app. Have you tried deleting and reinstalling the app?
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Bulbous
New Contributor II
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Hi, I contacted tech support and they told me that the problem was due to a weeklong systemwide maintenance issue. They said the problem would go away the next day and it did.
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