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Constant drop of signal from CG3000-RD
WHat is going on Cox several times a day I lose my internet connection and it takes a minute or 2 for it to return. Several times I watched the gateway reboot itself and on other times the lights on the front looked ok. I am paying good money for a service and not getting it. I do not need someone to keep telling me to reboot the modem or they can see nothing wrong yet there are all these critical errors in my log and they all correspond to the times I have lost my signal. Am I going to have to keep wasting my time paying for something that is not working all the time by making repeated trips to a local cox outlet for a replacement gateway for which I am paying rent on?
| Tue Nov 26 06:38:22 2013 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Tue Nov 26 06:37:40 2013 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Mon Nov 25 17:34:11 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Mon Nov 25 09:59:42 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Sun Nov 24 23:58:57 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Sun Nov 24 18:57:01 2013 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Sun Nov 24 10:38:54 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Sun Nov 24 05:21:18 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Sat Nov 23 15:32:29 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Sat Nov 23 06:18:13 2013 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Fri Nov 22 22:28:15 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Fri Nov 22 14:50:46 2013 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Thu Nov 21 18:22:02 2013 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=10:0d:7f:22:65:98;CMTS-MAC=00:21:a0:fb:23:75;CM-QOS=1.0;CM-VER=3.0; |
Health_Edge
+5 more
Valued Contributor III
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Looks like maybe you have low signal levels. Could you post them? You can find them Maintence > Gateway Status > Connection Status.(See page 22 for more info)
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Seer
New Contributor
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Health_Edge
+5 more
Valued Contributor III
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Well I was wrong. Those signal levels are about as good as you can get. Better then mine actually
So if signal levels are good and your getting T4 then next thing I would say is hardware, but you said you have replaced that multiple times.
::Edit:: I think you need a technician and have them focus on the upstream frequency around 23300000Hz.
38.8 dBmV
Could just be the way the area is configed, but something seems odd about Channel ID 1. The lower SNR, different symbol rate. Its not anything I would say is "bad" by any means but atleast its a place to start.
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Seer
New Contributor
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I was getting this issue with my old surfboard so I foowed Cox's advice and got a new gateway from them stiill not working maybe i need to get another one to to troubleshoot it
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Health_Edge
+5 more
Valued Contributor III
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No, I doubt its the hardware if the problem occured with 2 seperate modems, unless they are different problems.
I would check the power(electrical). Do you have it connected directly to a electrical wall socket?
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susie
New Contributor
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I'm having the same problem, ugh
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ChrisL
Former Moderator
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I'm wondering if in your case the issue might be power related based on some of the diagnostic data I'm seeing from this end. Do you have the modem plugged into some kind of power strip with a lot of other devices? I'd suggest trying to plug it into a different outlet or circuit if possible and see if there is any change.
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Seer
New Contributor
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Not a power issue as it is plugged directly into a wall outlet. Just before this my modem decided to reboot itself and this is my recent log. Looks like someone is trying to get into my modem as well. What is it with all these critical errors and problems right now I am sick of this **.
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ChrisL
Former Moderator
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Seer
New Contributor
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Admin login authentication fail
When I copied the log there were several of these but when I pasted it they disappeared. I know I did not cause them.
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ChrisL
Former Moderator
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Seer
New Contributor
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Why is it rebooting itself then is another question I got htis new form the cox store and pay a lease rate on it. Can I just return it and get another?
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ChrisL
Former Moderator
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Seer
New Contributor
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Well here we go again some things never change I am wasting my time to get this looked at.
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