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New Contributor
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(ColleenD?) MTR-700 Tuning Adapter not working with TiVo Roamio
Everything is working fine with the TiVo and CableCARD, but I can't seem to get the tuning adapter to work and am obviously not able to receive the SDV channels. The yellow light on the tuning adapter just keeps flashing. I've spent time on the phone with support and had a tech come out and nothing has resolved the issue. I saw some threads about firmware versions, but I don't think that's the issue with mine, as I have never once had it successfully connect to the network.
ColleenD, I saw your reply reaching out to several users with questions similar to mine offering to help, so I thought you might see this and be able to help.
I also sent an email to support.
Thanks!
ColleenD
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Moderator
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Let me take a look. What email address did you send your support request to? When you have a moment, send your account information, the Host Data and Host ID from your cable card screen, the serial numbers (beginning MA and M9) of your cablecard and tuning adapter and a link to this thread to cox.help@cox.com.
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coltrain
New Contributor
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Great. Thank you! I actually just filled out the form on the website that says "Send an Email to Cox.com" for support. I will send the information to that email address.
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coltrain
New Contributor
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Any update?
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coltrain
New Contributor
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I still haven't received a reply to the email I sent. Any update?
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ColleenD
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Moderator
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Thank you for your post. As I've advised via email, the data you provided matches the information we have on file, but it appears there may be a signal issue. Would you prefer to continue troubleshooting here or via email?
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coltrain
New Contributor
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That you for your emails, Colleen. We can continue troubleshooting via email if that's okay with you. Thanks!
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ColleenD
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Moderator
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I look forward to assisting with a resolution. Thanks for the opportunity to help!
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