cnFG and noHD

I already have the response from tech support.  The device is broken.

Here is my issue:

1) I cannot be home to meet your hours for service

2) You will not ship me a replacement unit

3) The failure of your equipment constitutes a situation in which your covered and required components are preventing me from using what I pay for under contract

4) Your refusal to ship has now caused an issue of contract

Where do we go from here?