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New Contributor
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Cisco 1520 Randomly go out and will refuse to tune
Is there a fix for the Cisco 1520's? We had the same exact problem with Cox Home DVR, sometimes the channels will not tune in!
Unfortunately 90%+ of what we watch is recorded and watched later so having a tuning resolver that does not work properly causes issues. If we could get an email when Cox updates the boxes that would help. I could at least check on them at that point. For now I have them getting power cycled daily but my PDU.
Any advice would be great.
Thanks,
Rich.
ColleenD
+2 more
Moderator
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I've reached out for more information regarding firmware. Please stand by for an update!
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bryaninphx
+6 more
Valued Contributor
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ColleenD - Thanks for checking on a Firmware update for the Cisco STA1520 Tuning Adapter.
If no update is available could you please explain why Cox has chosen not to push out FW Version F.1901
According to TiVo and Cisco - FW Version F.1901 has a fix for failed tuning requests.
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stuartjm
New Contributor
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byraninphx has asked the exact question I want to ask. Why has Cox not moved to the latest TA firmware??? It was released 8 MONTHS ago, and fixes a problem that I'm sure thousands of Cox customers are experiencing, where channels refuse to tune after the TA has been on for a number of weeks.
Sure rebooting the box fixes the problem, but that doesn't help when you come home to blank recordings of live sports events because the channel decided not to tune.
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ChrisL
Former Moderator
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stuartjm
New Contributor
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Is there some technical reason why the TA firmware isn't being updated?
If you could do some further investigation for us that would be awesome, thanks!
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bryaninphx
+6 more
Valued Contributor
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I volunteer to beta test FW Version F.1901, or later version, I'll let you know if it resolves any issues.
Contact me
Bryan
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Becky
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Moderator
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We truly appreciate your input! We'll let you know as soon as we get more info.
Bryan, I've sent your contact info to our Phoenix engineering team so they can contact you if any testers are needed. Thanks for volunteering!
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bryaninphx
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Valued Contributor
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We really need a fix for these Tuning Adapters.
There have been at least 3 complete outages for all 3 of my TAs. Requiring a reboot to get them going. I can't recall having so many outages in such a short period.
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bryaninphx
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Valued Contributor
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I just noticed that my Cisco Tuning Adapters got updated this morning at 2:30am, Interested to see if there will be any improvement in reliability.
New Firmware is:
FLASH: STA1.0.0_1520_LR_F.2001 Date: 11/19/13
Image File Version: 1.0.0.2001
An interesting note about F.2001 is that it now supports 8 SDV Sessions, so if there ever was an 8 tuner device, this firmware along with a PKM908 CableCARD could support 8 simultaneous streams.
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Richard_Tomson_
New Contributor
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Glad to hear that. Both of mine are still on 1601 but maybe they will get upgraded also. Please let me know how it does.
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stuartjm
New Contributor
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My TA finally updated to firmware version 2001 here in SB, thanks Cox. Let's be a little more on top of it next time, especially when it fixes a well know bug that's been reported by many customers.
Thanks
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bryaninphx
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Valued Contributor
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F.2001 definitely fixed the SDV Mini Carousel Load Failures. I have had Zero Load Failures and Errors since the update. Before this update the Load Failures would increment a few hundred per day.
But one of my TA's still had a complete failure to tune any SDV channels without a full reboot of the TA. Hoping that was an isolated incident.
Time will tell....
Update: 10/08/14, 04:24am - all 3 TA's rebooted, then would not connect without another reboot.
Status: B'Cast Only
SDV Server Unavailable
At 3am a SDV recording did not happen, due to No Signal.
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ColleenD
+2 more
Moderator
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Hi, Everyone,
According to our information CableCard and Tuning Adapter software was updated on 10/15. Please let us know if you continue to experience any issues.
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