Charged for No Service

Why is it when you have a technician come to the house and they can not find out why you are having the problems that you are having with downloading - but you get charged for no service....nothing was fixed....nothing was found to be an answer .....yet I got charged for the visit. I asked before they came if I was going to be charged for the visit and they told me that unless they found something in my house that was the problem - I WOULD NOT BE CHARGED!!!

I can remote access into my work computer and download from this site without a problem.....using the same internet program....but different connection because my work does NOT use COX!!

The technician installed Chrome on my computer without asking.....I HATE Chrome! He also ran programs on my computer that showed there was no drop in speed at the time he was there. But I have had the internet connection drop so that I have to run a program to fix the problem - at least twice a week that happens.

I was also promised that the issue would be looked into and I would be contacted through email but I have received nothing. Just a bill for $60.00 for NOTHING!!

I also sent an email requesting an answer as to why I was charged when the technician found nothing wrong and could not give me a reason as to why I was having the problem....he even experienced the problem himself....and I have not been answered!!!! I was told I would receive an answer in 48 hours - it has been over 5 days!!

This is REALLY POOR Customer service!!!

FIX THIS NOW!!!