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JSchmo

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6 Messages

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Channel 1066 out in Omaha/Papillion/LaVista area

Posting here as a possible additional avenue to Cox Support, since the phone agents are unable to offer any information. Channel 1066 has been out for 4 days now for both my house and a friend's a few miles away. It is the only HD channel that is out; the SD version (66) is working.

Since the problem is not limited to my house or my hardware, it's a system issue not a cable box issue. Resets/reboots do nothing to help.

It'd be great if the system folks could at least let the phone support folks know what's up and the ETA for a fix.

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JSchmo

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Thanks for the reply Tiffany. Since I own a TiVo and did not have a tuning adapter (see below), it was likely that only I and my friend in LaVista were reporting the problem (the outage struck both of us on the same day).

Adding a TA solved the issue for me, though I was hoping to avoid it just due to numerous reports of problems with them.

I was well aware of how switched-digital video (SDV) worked and when Cox sent the letter a year or so ago I scanned the list of SDV channels and found none that I watched, so I opted out of having a TA. Every time I contacted Cox customer support or spoke to an in-store agent, I asked if the list of SDV channels had changed since the letter went out. Every time the answer was, "no." Since I only watch channels above 1000 and all of the SDV channels were 500 and below, if I remember correctly, it hasn't been an issue.

Until two weeks ago when 1066 went out, for both me and my friend. Since adding a TA fixed the issue, I presume now that 1066 was added to the SDV channel list and nobody at Cox support knew about it. Cox Nebraska does not publish a list of SDV channels (or at least it is very difficult to find on the website), so there is no way for the customer to know if a TA is really required or not. Very aggravating.

In any case, the issue is now resolved and my fingers are crossed that the TA does not cause problems.

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Domino

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JSchmo said:

Thanks for the reply Tiffany. Since I own a TiVo and did not have a tuning adapter (see below), it was likely that only I and my friend in LaVista were reporting the problem (the outage struck both of us on the same day).

Adding a TA solved the issue for me, though I was hoping to avoid it just due to numerous reports of problems with them.

This post is the first time you've mentioned that you're using a TiVo. If you had mentioned in your first post that you are NOT using a Cox leased box, SDV would have been suggested.

BTW, it can be determined if a channel is SDV somewhere in the TiVo diagnostics (I cannot remember exactly where.)

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