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Bealer

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CG3000D disconnects

I've noticed several posts on disconnects. As it happens, I've recently had an issue with this as well. It appears the modem is resetting (all lights go out, flash for a bit, then return). I also seem to get lag spikes during game play. Ping will run around 30m then spike to over 1Km; happened about 10 minutes ago and occurs multiple times (the disconnects) throughout the day. Suggestions?

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Bealer

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Thanks for the reply! I plugged the modem directly into the wall. I'm not sure how to get around the splitter issue as I have one cable access point in the living room for both cable and internet. What's puzzling is, the setup hasn't changed since we started service with Cox but the problem is relatively new. I'm still experiencing disconnects (modem still appears to reset randomly) several times a day.

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Ant

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I too am having issues with my Netgear Gateway dropping the internet connection multiple times. Usually the signal returns shortly, but sometimes I have to completely log back on to the Gateway. One cause I discovered is that my PC was using 3 separate firewalls, Windows, McAfee, and Netgear, and they were clashing with one another. After turning all but the Netgear firewalls off, the problems have slowed, but not completely stopped. I've also found that Netgear Genie is great for analyzing gateway performance. Its free from Netgear and has some very useful tools.

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Fuzzybat23

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There are a number of posts like this.  I was just reading this one which  cox so wisely locked without it being resolved.  http://forums.cox.com/forum_home/internet_forum/f/5/t/267.aspx?Redirected=true

The tech posted this last before the thread was locked:

Many of the issues reported by cusotmers are quite common and can only be addressed by a technician coming out. For Meg, I would suggest trying to bypass your router and see if you have the same results.  If so a technician may be need to come and troubleshoot further what is going on.Many of the issues reported by cusotmers are quite common and can only be addressed by a technician coming out. For Meg, I would suggest trying to bypass your router and see if you have the same results.  If so a technician may be need to come and troubleshoot further what is going on.

I was going to post there about the total nonsense of this reply.  IF this is such a widespread problem, which it seems to be as I'm also having these random connection drops for months now, then guess what?  IT's not a local problem that bypassing a router will fix.  This is a problem on the Cox end of things and they need to figure it out and fix it. 

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Gniffe

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I have experienced the same random lags and disconnects. I also have a CG3000D modem/router. I agree, any suggestions from Cox would be appreciated.

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DerrickW

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Hi Gniffe,

I would recommend power cycling your CG3000D gateway device, I was able to locate the modem and it has gone for quite some time without an interruption (not that it's a bad thing).  Unplug the gateway from power for at least 2 minutes then plug the power back.  Resetting it may help with the lags, the disconnects you experience, are these wireless connections?

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Gniffe

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DerrickW said:

Hi Gniffe,

I would recommend power cycling your CG3000D gateway device, I was able to locate the modem and it has gone for quite some time without an interruption (not that it's a bad thing).  Unplug the gateway from power for at least 2 minutes then plug the power back.  Resetting it may help with the lags, the disconnects you experience, are these wireless connections?

These are all wired. I am a gamer and can not afford the delay of a wireless. Since modem/router sits on desk just above the computer, distance or length of cable(s) is not a problem. I only see the disconnect with the games, not normal internet use.

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Gniffe

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I missed this so here goes my response to DerrikW. All my connections are wired. As a gamer I can not afford the delay from wireless. Length of cables is not an issue because modem/router sits desk just above the computer on the floor. Wall connection is about 3-4 feet from modem/router.

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Health_Edge

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If your a gamer, PLEASE upgrade to a separate modem/router. Investing a little into your network, and configuring it correctly is part of the fun of gaming IMO. I can give suggestions and even give tips on how to get the most out of your connection.

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Gniffe

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To HealthE, this Netgear Modem/route is what was recommended by Cox when I talked to their people at the office a year ago. I did tell them I was a gamer at that time since I upgraded my connection to premium which is the recommended for gamers. If it is not the recommended one to use now, what is the recommended one(s) now?

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Health_Edge

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Anyone that told you to use the Netgear gateway is not a gamer  People at the office usually know very little about the technical side of it. Their main job is just to take payments and hand out equipment.

As for what I would suggest, it depends on a number of factors. First, what is your general price point? Modems usually range from 66$ to 100$ and the most popular one right now is the Motorola SB6141 for 90$. Routers range from around 50$-200$ with the popular one being the Asus RT-N66U/R for around 128$. That gets you pretty much the best you can get outside of Business grade. But there are good routers for 60-70$ if you don't need all the bells and whistles.

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Gniffe

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To TiffanyR. I reset the modem/router and (YEA) had several hours of gaming without being disconnected. Since this seemed to help, how often should I do this preventive action of resetting the modem/router before it disconnects me numerous times?

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Gniffe

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To Health Edge: I see your recommendations. The modem brand I am familiar with Motorola and trust their workmanship and reliability. I just did not have a D3 modem a year ago--it was an older D2 Motorola or Linksys. On the router, I saw the ASUS brand at Fry's Electronics but since it was a new name for me on routers, I was suspect on its reliability-previously only used Linksys. If I have further drop-out and disconnect problems that can not be cured with resetting the modem/router, I will be looking seriously into upgrading my network hardware. Gniffe

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Gniffe

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To TiffanyR. I will keep the resetting in mind and if I have to reset it too often, I will be back on the discussion forum. On late Friday I reset the modem/router and it ran fine the rest of the night. I did not turn it off and around 12 midnight Saturday/Sunday it disconnected me. But that is another story. If the random disconnects come back and resetting is needed too often, You will hear from me. I consider this one closed. Thanks for your help.

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