New Contributor
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15 Messages
Can't get email
I can sign on and get to the email page then an error message comes up:Folder "inbox" has been closed on mail server 127.0.0.1 Probably your request took too long. I have 73 emails that I cannot read. This has been going on for over a week. I have cleared cookies and cache. Tried other browsers and other computers all with same result and error message.
Tombstone1881
New Contributor
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7 Messages
8 years ago
I've been having the same issue for 2 weeks now. If I'm persistent enough and keep refreshing I can sometimes get to my my inbox. I have a support ticket opened with Cox. There appears to be a number of people with this same issue as my ticket was added to the group. Very frustrating. Unfortunately, there doesn't seem to be any end in sight and no updates from Cox.
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sammie
New Contributor
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15 Messages
8 years ago
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EdwardH
Valued Contributor
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755 Messages
8 years ago
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sammie
New Contributor
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15 Messages
8 years ago
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AZRoy
New Contributor
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1 Message
8 years ago
I get the same error as well. Customer NO-SERVICE keeps giving me the run around telling me soon soon soon.
I sent a complaint to KTVK's 3 On Your Side to see if they can help light a fire under Cox.
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Grizpsych
New Contributor
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1 Message
8 years ago
For the past few days I have been able to login to Cox email, but I cannot access any emails on any devices. I hope Cox can provide recommended fix ASAP, as I have important work-related emails. Maybe they heard that I was looking into other home service providers. AZ subscriber.
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Allan
Moderator
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2.3K Messages
8 years ago
@ Grizpsych
Are your getting any error messages when trying to sign in?
Allan - Cox Support Forums Moderator
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sammie
New Contributor
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15 Messages
8 years ago
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waldohere
New Contributor
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9 Messages
8 years ago
Add me to the list with this problem. I have 379 emails I can't get into my Inbox.
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Becky
Moderator
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4.3K Messages
8 years ago
@Waldohere: are you also getting the 127.0.0.1 error?
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beth_beth
New Contributor
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6 Messages
8 years ago
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Dednjo
New Contributor
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1 Message
8 years ago
I am having the same issue and getting the same error message. My wife is getting her emails using the exact same computer. We really need this fixed ASAP.
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beth_beth
New Contributor
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6 Messages
8 years ago
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Becky
Moderator
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4.3K Messages
8 years ago
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Tombstone1881
New Contributor
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7 Messages
8 years ago
As stated in a previous post, I've been having this issue for over 3 weeks now. When I spoke to Tier 2 support last weekend I was told that a fix was scheduled for today (Aug 3rd) and I see a post above stating a fix by tomorrow (Aug 4th). Now does Becky's latest post mean that Cox no longer has an anticipated date for the fix?
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