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Can't connect to email account on any device
Hi, I have 2 Cox email accounts that I've previously been able to connect to, without any issues, from both Mac Mail and my iPhone. However, for the last 2 weeks I've been unable to connect to one of these email accounts from either device (this issue started happening at the same time on each device). I get errors telling me that the username or password is incorrect, but I've ensured several times that I am using the correct password. To my knowledge, no settings have changed in either email client that would cause this. I've tried changing my password and updating it in each email client, and even tried deleting and re-adding the account, all with no success. I can, however, access my account via webmail. Throughout all of this, I have still been able to connect to my other email account without any issues.
Is there some kind of outage or other server issue that might be affecting certain email accounts, including mine?
Thanks in advance for any help.
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DerrickW
Valued Contributor
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1.2K Messages
I am sorry you're having so much trouble with your email and I would like to offer some assistance. When you changed your password did you use a new password or did you change it back to what it was previously? It would be best to create a new password if you did not do so already.
Removing and adding the accounts back is a good troubleshooting step, however it also gets rid of all of the messages you have in your Inbox. What error do you get when you try to access your email in Mac Mail or your iPhone?
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avblue
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Hi, thank you for your reply.
I used a new password when I changed it.
When I try to access my email in Mac Mail I'm told "Mail can't connect to the account 'username@cox.net'." and it asks me to enter in a password. Every time I enter in the correct password, this same error window keeps popping up. On my iPhone it tells me "The username or password for 'username' is incorrect."
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ChrisL
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avblue
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Hi Chris,
No no, it says my actual username. I just censored it here to protect my privacy. Sorry for the confusion!
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StephanieA
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1.9K Messages
Apple did an update recently causing problems with sending mail. The issue seems to be with the outgoing mail server/port settings. If the following steps fail, please remove all outgoing servers(from edit server list section), restart mail, and add the server back in using the settings below.
MAC Mail Will Not Send
1. Verify you can open and browse the internet
2. Remove all messages in the outbox
3. Click Mail (to the top left)
4. Click Preferences (make sure you are on the accounts tab)
5. Select the appropriate account to the left
6. Press the drop down next to the outgoing server (bottom right)
7. Click edit server list
8. Select the appropriate server(to the top)
9. Click advanced (in the middle)
10. Verify settings here
a. Use custom port 25 ssl off authentication none
b. Use custom port 465 ssl on authentication password
c. Server name smtp.cox.net (should not contain east, west, central)
Let me know if this helps.
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phxken
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4 Messages
I believe that they have had an unreported problem. I have had the same problem for about the same period of time but now it's all cleared up again. One of my biggest complaints about Cox is their apparent attempts to cover up problems with their systems. I have never once received any credit for lost time or slow connections nor have I ever received any notice of any problem. Two weeks without email is way too much to tolerate in my opinion and they will not even acknowledge that there has been a problem nor do the ever. All we ever ask is to be straight with us and stop blaming our equipment every time we ask a question. When we do not make any changes to our system and everything works fine one day and not the next, what are we supposed to think? But I do thank Cox for the forum for my RANT. I had 3 different mail clients go out at the same time but only for cox email; not for any of my other email servers
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avblue
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6 Messages
Hi Stephanie, this didn't solve my problem. It's not an issue with just sending mail, it's an issue with my mail clients not connecting to my Cox account at all. This is still happening on both my computer and my iPhone.
Phxken, when you had this issue did it resolve itself automatically after a while? I agree, the length of time this issue has been happening is extremely frustrating. I'm 99.9% positive that this is not an issue on my end.
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StephanieA
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avblue,
What version OS is on your phone and mac?
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avblue
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On my Mac is OS X Mavericks 10.9.2. I read up on the latest update that caused the sending email issue for some, but I had the update weeks before I started experiencing this issue.
On my iPhone is iOS 6.
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ClarkFam
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EdwardH
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avblue
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Hi Edward, yes, the problem persists even after changing the password to something I've never used.
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EdwardH
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Cox_email_sucks
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My email has been a train wreak for month. First I couldn't receive email and now I can't send it! I have spent hours on the phone and lie chat and no ones knowns WTF is going on.
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ChrisL
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