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New Contributor
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Cannot watch shows on contour 2 app at home
Contour 2 app is not allowing me to watch shows on iPad while at home and on home wifi network. Any way to get this to work correctly?
Tecknowhelp
Valued Contributor II
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What error does it give?
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Capt601
New Contributor
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No error given. Watch live is not highlighted. And message above it with info disclaimer says "available to watch in-home only."
Conencted to home network, cox internet service.
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Tecknowhelp
Valued Contributor II
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If you go here, what ISP and host name does it say?
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Capt601
New Contributor
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Cox communication and oc.oc.cox.net'.
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Tecknowhelp
Valued Contributor II
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Just to confirm, did you go to that site on the Ipad? If so, first try rebooting your modem/router. If that doesn't work, try uninstalling/reinstalling the app. Finally, try resetting the Ipad's network settings; Settings > General > Reset > Reset Network Settings then reconnect to your wifi network. This can clear out some cached settings that might be causing the problem.
PS. Does the Ipad have cellular data abilities?
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Capt601
New Contributor
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Still a no. And wifi only iPad.
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DerrickW
Valued Contributor
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While you are connected to the iPad, can you pull up whatismyip.com and let us know what you are showing for an IP address? Also, please email your account information along with the IP address to cox.help@cox.com so we can investigate this further.
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Capt601
New Contributor
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Very strange but it suddenly started working after zero changes on my end. My wife's iPad was doing the same, and in the middle of the day yesterday after not working all day, it suddenly allowed us to watch live tv from the app. Not sure what happened or why.
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DerrickW
Valued Contributor
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