adam123's profile

New Contributor

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4 Messages

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Cannot view E-bill

I cannot view my e-bill. I log in and as soon as I attempt to go any further I get blank white screens. Why?

Moderator

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1.8K Messages

Hi, make sure to use the Cox primary user id for login. If you are using the Cox primary user id to login with and need additional assistance, please email us with the account information (do not post it here in this public forum): The full name of the primary account holder as it appears on the billing statement, the complete home address, the user id you are using to login with. Please include the link to this thread: http://forums.cox.com/forum_home/internet_forum/f/5/t/11741.aspx 

New Contributor

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4 Messages

Will do. What is the email address, I get the same white screen when i select the support link to email you. Thank you.

Moderator

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1.8K Messages

Our email address is cox.help@cox.com

 Please clear your  browser cache and restart the modem, router if you have one, and the computer. Are you using your primary Cox email account user id to login with (do not list it here)? In your email, include the forums link.

*corrected email address*

New Contributor

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4 Messages

Yes, I am using the primary email. I have also tried other possible email addresses and receive the same errors. Email has been sent to you. Thank you.

New Contributor

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4 Messages

The email address you provided came back undeliverable, please verify.

Moderator

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1.8K Messages

Hi, please re-send to cox.help@cox.com 

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