Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
cannot game on ps4 or x-box
New customer to cox since 5/2014. Purchased a PS4. Internet connects but will not let me game. Keeps saying Nat File failed. Any help would be appreciated as cox puts me on hold for 20 minutes to then tell me they cannot help or will charge me for help.
Health_Edge
+5 more
Valued Contributor III
•
What are you connecting the PS4 to? Other words, what kind of modem and/or router do you have? Most important thing is to make sure you have UPnP enabled.
0
0
spicyvioletcaju
New Contributor
•
the upnp is enabled. any other suggestions? Cisco modem/router.
0
0
Health_Edge
+5 more
Valued Contributor III
•
Which model? The DPC3825? Are you connected wired or wireless? In general, I don't suggest gateways for gaming. Sub-par performance and difficult to configure.
You can try port forwarding, the suggested ports for PS4 are 80,443,1935,3478-3480. Here is a walkthrough.
0
0
spicyvioletcaju
New Contributor
•
Thank you. I have to wait for my son to come home. Will update asap. Thank you.
0
0