Cancel your Auto Pay - You will be fined for using it

Warning: Do not sign up for autopay with Cox.

The day our autopayment got charged, our credit cards got stolen. We cancelled them. Immediately Cox sends us an email and a letter letting us know they are charging us a $25 "Returned payment fee" because the charge didn't go through. On a credit card. Declined credit cards cost Cox nothing to process. It's not a paper check.

We first spoke with Catherine L. (Cox E-Care Specialist) who said she would waive the charge for us. 1 week later, the charge still appears on our bill. We again contact Cox, this time we get Gilberto I. (Cox E-Care Specialist) who essentially tells us it's our fault and we should have changed our credit card information. Yes Gilberto, we didn't have better things to do like make sure there were no fraudulent charges on our cards. We should have called our best buddy Cox first thing.

Guess what Cox: Cards get lost, stolen, or cancelled all the time the very same day a payment is due. But I guess you probably figured that out, since you have this nice money scheme going on.

Also, realize that AutoPay is for Cox's convenience, not yours. They want to ensure they can charge you whatever they want, and hope you won't notice. They like to save money on mailing bills. They also want to ensure you don't default on payment. Why should you be charged for doing something that's for their own convenience? If they're going to fine us for making life easy for them, then we're not doing autopay any more.

Do yourself a favor and pay by check. They can have fun processing the envelope since they want to charge you for helping them out.

Links to other posts with the same complaint:

http://forums.cox.com/forum_home/internet_forum/f/5/t/533.aspx

http://forums.cox.com/forum_home/internet_forum/f/5/t/1273.aspx