Can someone verify when Data Cap fees kick in?

@notbychoice,


This forum is primarily intended for the discussion of the technical issue among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your account details and we'd be happy to assist you with this.

GREAT point! That's the same question I was having and wondering when I should/need to purchase the 2 options they now have to avoid outrageous overages. I am sure more customers have this same question/concern. But here comes COX rep along to tell you that "oh it has sensitive information you nee to contact us so we can see the details" lol just answer the question! It will help out a lot of customers. So simple questions. 1. When does, what date does the grace period end and overages will be billed and not waived? 2. How far in advance of #1 answer should the customers purchase one of the two plans now offered? I don't want to purchase one of those plans now if I could be allowed to go over for another month or 2 when I could be saving that money.

Hi Anthonyr602, the forums are for technical questions that customer have and may be able to answer for each other. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

So I filed a complaint with the FCC and Cox called me and tried to tell me about how because of people that use high data it slows everyone else down. Basically cox is pretty much no going to tell people how they need to 'manage you data wisely'. This is ludicrous and when they drop the data cap because everyone is so upset they won't have any customers. Only the people that have to remain with them because there is not another available in the area. Cox is claiming that "we expect minimal to no impact for the vast majority of our customers." Why then are there several posts on their forums that are several pages long with people who this is affecting?

I don't know if it will help but I put together a petition that may not go anywhere but I'm going to try. I have a family of 5 and we are all gamers and streamers. Our games patches can be anywhere from 50GB to 120GB sometimes and Cox with her data caps is basically saying I can't do things in my spare time at home because they are going to charge me for it. I don't care if I get banned from there forums for posting this but I'm going to reply to every single forum post I can find with this information and I hope something can be done. I added the link for the petition. Sign and share if you like because I'm not giving up. I don't fight for a lot but this is one thing that is going to impact my family and I don't like it.

https://www.change.org/p/sharon-s-truxillo-stop-imposing-in-personal-lives-by-adding-data-caps

Hi, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.