California trial?

I have tried to install the Contour 2 app on my ipad. When I open it the first time, i'm asked to log in and add my device. When I do, I get this message:

"Something's Not Right Here.

This app is only for customers of Cox's California Contour 2 Trial. If you're a Contour 2 Trial customer (and you'll know if you are!), please give us a call at 1-844-260-0426 and mention error 403."

I'm a cox subscriber in Virginia. I previously had the Contour 1.0 app on this same ipad without any problems.

I have deleted and reinstalled the app. Any other suggestions? I saw at least one other mention of this problem on the forums, but it was in a locked discussion that didn't appear to have a clear solution. Sorry if I missed it elsewhere.