Cable and internet go off at about 8pm everynight.

Describe what happens. "Goes out" isn't very descriptive.

Originally I had an old black box.  The screen went blank, black i think.  Its hard to remember, since it's happened so many times and with variations.  I called and they reset the box but after the set up directions it only gave me local tv stations and wouldn't  show the numbers on the screen. couldn't go to HD channels.  It started resetting itself and sometimes the HD channels would come back. I left it on and went out and when i came back it fixed itself. 

when i had the contour box the show began to pixilate and the error message would flash on and off telling me to call and give a code until only the error message showed.   

One time it wouldn't allow one channel so i went to another and all channels were the same even when i switched.  

New silver box, went grey, black. Reset wouldn't allow HD channels only local.  In the morning it was fixed and internet was working.  

I've had most wires changed out, and tried new boxes.  Had another tech visit today.  Will have all wires switched out later this week, got another new box today.  I currently can not receive BBC and a couple more channels around that number (1137).  Just waiting now for 7:30-8ish to come for it to turn off again.

Yes but i think he plans to eliminate that splitter when he changes that wire.  I've also heard that internet and cable should each have their own wire?  BTW, it didn't go off last night around 8 so maybe we are closer to a fix :)  But still missing some channels.

Sunday: All wires have now been replaced and went back to contour box.

Monday: ch 1136,1137 began pixelating around 12:20 pm.  After that channels went out, couldnt change channels, went black , then came back to "service unavailable" message. Couldnt change to any other channels. I informed tech i've been working with.  He notified maintenance (a plant issue?).  picture came back around 2:10 but still off/on. Stayed on steady around 3:30.

I think i should get some kind of discount for this unpredictable service.  Any opinions on that?

Monday night 8:10 picture froze, tried to turn channel, went black, said no signal, box went off. I turned off/on. restarted,came on briefly off, on again. Blue screen that says loading.

Tuesday still blue screen that says loading.  

found out another neighbor has recently had a lot of problems too. His tech said Our( condo ?) writing is messed up and a request was submitted to have it reviewed.

I have another tech appointment because i keep asking for the old, silver box and the techs continue to tell me it's not the box and they leave thinking they fixed it.   I know it is not the box.  I want the old box because from experience during this whole nightmare the old box allowed me to have SOME channels without going out as much as the contour box.  I want it for a temporary fix because i think i am entitled to SOME service rather than none while you work this out.  After all I am still being charged for service so i should receive at least partial service. 

So yesterday the tech convinced me that it is fixed and despite this ongoing nightmare i fell for it.  I believed him so i forgot about asking for the old box.  He did not fix the problem as i suspected he wouldn't.  Cable went out at 8:30 pm.

If i do not get the old box, every night my cable will go out at 8:30 pm.  A weekend is coming up and i would like to stay up a little longer and relax with company and watch tv a little longer than 8:30.

So Friday i will need a tech to bring the old box and install it.  I do not need him/her to act like they are diagnosing or fixing the problem.  From experience they can not do anything that makes a difference.  Maintenance needs to do something and they need to continually communicate with us about what they are doing. 

I have 2 neighbors in my condo building also experiencing these problems.  One has had his internet, phone, and cable go out every night at 10pm since thanksgiving. He is also frustrated and tired of this. 

This is a bigger problem than a tech can fix.  I just want to watch SOME tv while you are working it out. 

If you want me to do it your way.  Wait for tickets to be closed out, keep the contour box, etc. Then give me free service until you fix this and i will take whatever i get. (service that goes out every night, unpredictable service, etc).

I want something that is not contour.  There is no issue with what equipment they have.  The past couple time i've asked for the silver, big, older box it has always been available.  They have it they just don't want to settle on giving it to me.  The issue is every tech wants to tell me it's not the box and give me the contour box.  They want to try to "fix" the lines, or splitters, whatever.  I had the older box twice i think.  They want to swap it out for the contour box because they think they fixed the issue.  I get better reception during this mess with the old box. 

Just give me an old box while you fix the problem.  When it's truely fixed i will take the contour back. 

For what i've been thru they can bring me the silver, dvr, non-contour box,.  I'm not going to the store.  

I just want non contour.  I want Rovi not Cisco. it responded better during this situation. 

I have been having similar issues since Thanksgiving. Has this been resolved yet? 

Yes...maybe, partially.  My cable is fixed.  It involved maintenance coming out and doing work outside.  Unfortunately i do not have the correct words to say exactly what they did.  They explained it to me and my neighbor but tech stuff doesn't stick with me.  We are in condo's. They replaced a part from a metal box that is located outside, maybe on a pole ? It controls things for the whole north side condo's so i imagine a lot of other residents were having issues that we didn't speak with.  It may have been called something like a receiver or transmitter. In other words effecting the signal for all of us, or not sending a strong enough signal. 

I'm not convinced this is over though.  I've been having trouble with my internet signal now for 2 nights.  I had problems during the cable thing too but part of that time my computer was being worked on so i don't know if the problem was completely linked to cable issue. Now my computer is cleaned up but i'm still experiencing slow page loading and connection going off and on.  After a long phone call to internet support last night and tonight it seems to be working but after that cable *** i'm not sure yet.

It seems to stop working in early evening so i will monitor it a few more nights before i say it's also fixed.  

If techs have checked all your wires, replaced old ones, checked your box, checked connections then i'd push for them to open a maintenance ticket.  Also check with your neighbors. 

Really??? I can't say ***?  The place opposite heaven.  It was ***.  I'd also suggest you call and get a discount due to all the *** you've gone through.  You pay for a service that you are not reliably receiving.