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black screen
I have a black screen. I have done all the guided steps to include resetting the box. I have an Alert message on my screen telling me to call cox. I called but was on hold and would rather not stay on hold if all they are going to tell me is to request a service call.
Becky
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Moderator
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Thanks for reaching out to us through the Cox Forums! What model cable receiver is currently a black screen? Do you have other cable receivers in your home that are working correctly? If the cable box has a front display screen, is the time of day showing correctly? What is the full text of the Alert message? The answers to these questions will help us resolve this for you.
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