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New Contributor
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Bill is FUBAR - not the quoted price
Called C/S once already, got runaround and lies and no adjustments. "Not able to change previously consumed services". Near as I can tell, Cox bills forward for services, not backwards, so that was a COMPLETE LIE just to get me off of the phone.
K_
New Contributor
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Apparently the new FUBAR bill was due to an announced price increase for internet up to 54.99 back in Feb 2012. When you sign up for online statements, you no longer receive notifications of price increases (bill inserts) - SURPRISE!!! Helping Cox save money basically screws you out of necessary communications, in other words.
C/S was able to give me a temporary 6 month discount to help accommodate for the injustices.
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wees41
+5 more
Contributor II
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I think most tv providers do bill in advance
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TechSavvyGrl
New Contributor
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Yes most providers bill in advanced. But notice of price increase is on the statement and if you log in to look at bill you need to open the PDF file and look at the section called "News From Cox" it will give you any new info like price increases and specail previews. Hope this helps.
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Becky
+2 more
Moderator
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Hi K,
If you haven't yet gotten any answers to your billing questions, please email me at coxhelp@cox.com. Include your name and address so I can find your account. I'll make sure we get in touch with you so we can make this right!
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