killercummins's profile

New Contributor

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9 Messages

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90% + Packet Loss & Rubberbanding, Lag Spikes, connection losses to multiple game servers and streaming clients

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.1.1 - 0 | 600 | 600 | 0 | 18 | 334 | 0 |
| 10.75.168.1 - 0 | 600 | 600 | 7 | 28 | 331 | 9 |
| ip68-4-11-184.oc.oc.cox.net - 0 | 600 | 600 | 7 | 29 | 350 | 10 |
| ip68-4-11-16.oc.oc.cox.net - 0 | 600 | 600 | 8 | 27 | 377 | 14 |
| 68.1.1.61 - 0 | 600 | 600 | 10 | 33 | 373 | 10 |
| xe-7-3-2.edge2.LosAngeles9.Level3.net - 0 | 600 | 600 | 10 | 34 | 360 | 13 |
| 4.69.133.202 - 95 | 600 | 35 | 16343 | 20149 | 22510 | 17372 |
| 192.205.37.145 - 0 | 600 | 600 | 13 | 44 | 374 | 18 |
| cr1.la2ca.ip.att.net - 0 | 600 | 600 | 13 | 38 | 368 | 17 |
| 12.122.90.33 - 0 | 600 | 600 | 12 | 33 | 316 | 13 |
| No response from host - 100 | 600 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Here is a sample of a 20 minute test to a blizzard server while playing overwatch.

95% packet loss to the specific IP.

Multiple calls to cox with no resolution. Not even an offer to change my route.

I was told that the department in charge of fixing my issue is unreachable by me as a paying customer and as well as the employees of cox not being able to contact this so called department about my problem.

Super frustrating that the phone representatives take us paying and knowledgeable customers as idiots and claim that there is nothing they can do to resolve an issue multiple people are having.

This is a last chance effort on my part to see if someone is smart enough to help me with this issue as I have been a loyal customer for several years. 

Valued Contributor II

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2.8K Messages

10.0.1.1 - 0 | 600 | 600 | 0 | 18 | 334 | 0 |

Is 10.0.1.1 your home network? If so, why is it taking 18-334ms to reach your router?

Also, I don't see any actual packet loss. Looks like typical congestion between Level3 and Blizzard's ISP. 

New Contributor

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9 Messages

yes the first two IP addresses are my modem and router.

I am not sure why its taking 18-334 but I thought I had a legitimate packet loss issue and the tech concurred last night when they came to my home and looked at my MTR test.

Do you think the rubberbanding and lag spikes and stutter in all my games is related to the home network because it shows that there is no packet loss for neither my modem nor my router.

thank you. 

New Contributor

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9 Messages

here is a MTR test without my router connected while i play my game!

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.75.168.1 - 0 | 799 | 799 | 7 | 9 | 33 | 9 |
| ip68-4-11-172.oc.oc.cox.net - 0 | 799 | 799 | 7 | 9 | 25 | 8 |
| ip68-4-11-10.oc.oc.cox.net - 0 | 799 | 799 | 8 | 10 | 29 | 10 |
| 68.1.1.171 - 0 | 799 | 799 | 10 | 13 | 41 | 11 |
| xe-9-0-3.edge2.LosAngeles9.Level3.net - 1 | 799 | 796 | 10 | 13 | 75 | 11 |
| 4.69.133.202 - 93 | 798 | 59 | 7374 | 15536 | 24074 | 15357 |
| 192.205.37.145 - 0 | 798 | 798 | 13 | 17 | 46 | 14 |
| cr2.la2ca.ip.att.net - 0 | 798 | 798 | 13 | 16 | 30 | 15 |
| 12.123.249.77 - 0 | 798 | 798 | 12 | 15 | 76 | 14 |
| No response from host - 100 | 798 | 0 | 0 | 0 | 0 | 15 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Valued Contributor

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1.7K Messages

Your avg and worst ping times from the server look much better without the router.  Were you still having the problems while you were directly connected?

New Contributor

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9 Messages

It did not seem as bad but i have reverted back to my old router as well to see if the problem still persists and it did.

so I couldn't put the blame solely on the new router I have been using. I had no problems using my old router for a very long time so why would the problem occur out of no where?

I am truly at a loss. 

Valued Contributor II

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2.8K Messages

What model router do you have? Also, what model modem?

Try pinging or MTR the modem IP.  From CMD it is Ping -n 50 192.168.100.1

New Contributor

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9 Messages

I Just recently switched to an apple airport (2nd gen) I believe.

The modem is the Motorola Arris SURFboard Modem 200 Series.

New Contributor

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9 Messages

SB6141 is the actual modem model number.

Former Moderator

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7.1K Messages

@killercummins

For what it's worth a 2nd gen Airport isn't going to cut it in terms of being able to support your subscribed speeds. I would say upgrade to a newer model although it looks as though Apple may be discontinuing the Airport line. It may be worth exploring other options with regards to routers.

Valued Contributor II

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2.8K Messages

Unless you have a Time Capsule, a Airport router is just a bottom shelf router with bad firmware that sells for more because of the Apple brand. The newer AC models are a bit better but still no where near the performance of other kinds of routers. Look into Asus and Netgear. There are lots of Black Fridays deals starting tomorrow. 

New Contributor

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9 Messages

I totally understand what you are all saying but the thing is my router prior to the Airport is even older and on top of that I am hardwired to my gaming rig so its not a lack of speed issue. Its a stutter lag spike rubber banding issue i have while I play all my games.

Thanks for your thoughts and help guys.

Cox is supposed to come out to my home this Monday to fix the ingress occurring at my home but the techs said they doubt it would affect the problem I am having with my games.

Here is a MTR test I ran last night with my original ASUS Router.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 352 | 352 | 0 | 0 | 4 | 1 |
| 10.75.168.1 - 0 | 352 | 352 | 7 | 10 | 45 | 9 |
| ip68-4-11-184.oc.oc.cox.net - 0 | 352 | 352 | 8 | 11 | 83 | 13 |
| ip68-4-11-16.oc.oc.cox.net - 0 | 352 | 352 | 9 | 12 | 47 | 12 |
| 68.1.1.61 - 0 | 352 | 352 | 10 | 13 | 44 | 26 |
| xe-7-3-3.edge2.LosAngeles9.Level3.net - 0 | 352 | 352 | 10 | 14 | 83 | 13 |
| 4.69.133.202 - 92 | 351 | 30 | 12463 | 17703 | 23826 | 20656 |
| 192.205.37.145 - 0 | 351 | 351 | 13 | 18 | 30 | 22 |
| cr2.la2ca.ip.att.net - 0 | 351 | 351 | 13 | 17 | 37 | 18 |
| 12.123.249.77 - 0 | 351 | 351 | 12 | 16 | 86 | 15 |
| No response from host - 100 | 351 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Former Moderator

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7.1K Messages

@killercummins

That last result suggest that the problem lies somewhere between the router and our gateway. I'd try again without the router and see if you still get the loss near the modem.

New Contributor

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9 Messages

The last MTR is a test conducted with my original ASUS Router. There is a post with the MTR with the airport as well. You think its possible that out of no where both routers are having issues connecting to the gateway. I have owned this asus router for over 6-8 years.

Please advise.

New Contributor

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9 Messages

Here is the MODEM ONLY test I conducted a day or two ago. 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.75.168.1 - 0 | 799 | 799 | 7 | 9 | 33 | 9 |
| ip68-4-11-172.oc.oc.cox.net - 0 | 799 | 799 | 7 | 9 | 25 | 8 |
| ip68-4-11-10.oc.oc.cox.net - 0 | 799 | 799 | 8 | 10 | 29 | 10 |
| 68.1.1.171 - 0 | 799 | 799 | 10 | 13 | 41 | 11 |
| xe-9-0-3.edge2.LosAngeles9.Level3.net - 1 | 799 | 796 | 10 | 13 | 75 | 11 |
| 4.69.133.202 - 93 | 798 | 59 | 7374 | 15536 | 24074 | 15357 |
| 192.205.37.145 - 0 | 798 | 798 | 13 | 17 | 46 | 14 |
| cr2.la2ca.ip.att.net - 0 | 798 | 798 | 13 | 16 | 30 | 15 |
| 12.123.249.77 - 0 | 798 | 798 | 12 | 15 | 76 | 14 |
| No response from host - 100 | 798 | 0 | 0 | 0 | 0 | 15 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Former Moderator

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7.1K Messages

@killercummins

That one looks much better suggesting that something is happening when the router is attached.

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