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New Contributor
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6183 upgrade - 16 Channels bonded, but only able to get 170mbps down
Hello,
I have the Ultimate plan and am expecting 300mbps down. I cannot get more than 170mbps (even using Cox speediest) which is what I had with my previous modem. I purchased the 6183 to get 300.
Any advice?
Thanks,
Brian
NicholeC
Moderator
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Is this a wired or wireless result? What speeds do you receive if you bypass the router and connect directly to the modem?
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BrianAz
New Contributor
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Hi NicholeC, thanks for your help.
These tests are wired via cat5e direct from the cable modem (SB6183) to the back of my MacMini. I have removed my router and all switches, etc from the network.This is a new ethernet cable and I did the same test with my MacBook Pro and had similar results.
<a href="http://www.imagebam.com/image/410268456569696" target="_blank"><img src="http://thumbnails105.imagebam.com/45657/410268456569696.jpg" alt="imagebam.com"></a>
<a href="http://www.imagebam.com/image/cd0f24456569698" target="_blank"><img src="http://thumbnails113.imagebam.com/45657/cd0f24456569698.jpg" alt="imagebam.com"></a>
<a href="http://www.imagebam.com/image/23bde8456569697" target="_blank"><img src="http://thumbnails113.imagebam.com/45657/23bde8456569697.jpg" alt="imagebam.com"></a>
Not sure if this means anything?:
<a href="http://www.imagebam.com/image/2ba92d456570086" target="_blank"><img src="http://thumbnails105.imagebam.com/45658/2ba92d456570086.jpg" alt="imagebam.com"></a>
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NicholeC
Moderator
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Thanks for running the speed test. I was able to locate your account and I'd like to update the service code. This will cause the modem to reset. Is anytime okay?
Thanks,
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BrianAz
New Contributor
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NicholeC - Yes, anytime is fine for the reset. Thanks.
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BrianAz
New Contributor
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Hello - I wanted to check and see if the service code was updated?
Thanks,
Brian
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EdwardH
Valued Contributor
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BrianAz
New Contributor
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Thanks! I just did a speediest and all is well now. I really appreciate your assistance.
I'd like to suggest that the Cox back-end system be updated to automatically apply these codes when the customer is on the right plan(s) and upgrades to the necessary equipment. Perhaps you have a suggestions box or some way to communicate that to the right folks @ Cox.
It certainly would have made this transition more efficient for both Cox and myself.
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EdwardH
Valued Contributor
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