5 full days of NO TV

It has now been 5 full days of no TV. It started last Wednesday when my channels started going 'off the air' (the pop up read) and then on Friday everything went out. I was told it was my box (less than 6 months old) so the Tech came out yesterday to fix it. But then I had no internet or phone. Those finally came back on but still no TV. Was told it was an outage, and it was reported. REALLY? No one said anything ALL weekend when I was calling? Now I STILL don't have any tv and the internet is coming off and on every 10 minutes. My box is still saying Error IA109. When I called, yet again (5 calls so far) I was told the outage was JUST reported. COME ON, this is so out of control PLUS I can't even get credit Until I call back in yet again to ask for it. I asked my account be noted and was told to call back in. REALLY? Then the guy tried to SELL ME MORE CABLE SHOWS. I told him NO, since I can't see what I am already paying $160 for why would I want to add more? Some need to fix the issue and fix it ASAP. (now with the internet popping on and off I can't even watch Netflix). Very, very disappointed the way I am being treated after 8 plus years of service. Really is looking like its time for a change. Can ANYONE tell the truth and let me know what is really going on?