NBA on ABC broadcasts are in Spanish on Contour App

Hi GPW,

If you're still experiencing an issue with the any of the channels' audio broadcasting in Spanish on the app, please uninstall and reinstall the Contour app.  Let us know if the issue continues.

MaryF said:

Hi GPW,

If you're still experiencing an issue with the any of the channels' audio broadcasting in Spanish on the app, please uninstall and reinstall the Contour app.  Let us know if the issue continues.

I don't get it!! Watching NBA on ABC basketball games today and they're in Spanish AGAIN!! No other ABC/ESPN programs are in Spanish. SAP is grayed out. It must be the feed from ESPN but who do I report it to? It's only on the Contour App... the Television feed is fine.

GPW,

To verify if there is an issue with the ESPN feed, would you try going to the ESPN app & watching the same game on their app? We would like to see if there is the same Spanish feed there. To use their app, you will need to use the primary login for your Cox account. Please let us know what you find.

I've have installed the ESPN app as you requested. The ESPN feed works properly. The Cleveland vs Boston game is in English on the ESPN app, Spanish on the Contour App.

@GPW

On the app go to menu drop down then scroll to the setting ( gearbox next to contour) turn on SAP and preferred language set to English.

HAVE YOU READ MY PREVIOUS POSTS? SAP IS GRAYED OUT.

@GPW

To the right of SAP, there's a button. Are you able to slide it then turns blue then underneath select preferred language?

I changed the SAP button to ON. Preferred SAP language is set to English… I don't believe this is an SAP problem because all other programming on ALL channels is in English. It's only the NBA on ABC games!! I have the same problem on multiple devices (Laptop running Windows 10, iPhone 7 running iOS 11, and Samsung tablet running Android 7.0.

GPW,

Do you experience this issue on every NBA game that comes on or does this happen on any other program? Would you send us an email the next time this issue happens to cox.help@cox.com with your full name & address so we can check to see what may be causing this issue for you? Is this only happening on the Contour app or does it happen on the TV as well? We would like to check both to see what the issue may be.

If you would read my previous posts you would see I have already answered these questions several times.... 1. The issue is only on the NBA games on ABC. NO OTHER PROGRAMMING. All other channels work properly. Period. 2. The issue is only on the Contour App. It DOES NOT HAPPEN over the air (antenna) or cable TV feed (Contour & Digital boxes). 3. I have the same problem on multiple devices (Laptop running Windows 10, iPhone 7 running iOS 11, and Samsung tablet running Android 7.0.) 4. Switching SAP doesn't help. Still get the game in Spanish. Closed captions are in English. Will be happy to email you when I see it again. Just look at the television schedule for Oklahoma City and see with the next NBA game will be broadcast on ABC.

I was asked to email when this issue started again. I'm watching the Oklahoma City vs Golden State basketball game on ABC (Cox 705). The audio is in Spanish again. Please refer to Cox trouble ticket #6118788 or the Cox App Forum for the history of this item. This problem was first reported on Jan 20 and has persisted for every other NBA game broadcast on ABC!!!

@GPW,

This was a known issue last night (2/24) in your area. I am truly sorry that you had to experience this issue.

Allan - Cox Support Forums Moderator

Sunday has arrived and the NBA game on ABC is STILL IN SPANISH!! This problem has persisted since I first reported it on Jan 20. For weeks every customer service tech was convinced it was as setting on my systems. Now that others are reporting the same problem, WHEN WILL IT BE FIXED!!

Hi there, to continue troubleshooting this matter, please send an email to cox.help@cox.com or send a Facebook private message or a Twitter DM and include a link to this thread.  Thanks, 

I've just received an email message from one of your "Social Media Support Specialists" named Tiffany R. She tells me "We have received an update back that they believe this maybe an individual issue. Can you ensure that your SAP (Secondary Audio) is turned off? This can be done by a button on some remotes or through the cable box settings."............... REALLY?! CABLE BOX SETTINGS! My cable TV is working perfectly. The problem is with the CONTOUR APP. Is this so hard to understand??? SAP settings were the first thing we looked at!!!!