NJCS24's profile

NJCS24

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“Just lie to customers, what can they do lolol?!”- Cox Communications

Contacted customer service 11/2023 about my promo ending 02/09/2024, plus we were moving so needed to transfer service as well. I asked how much of an increase I was looking at once the promo expired and if it was outrageous, I’d need to cancel service. I was told the increase was not much more as I was “eligible for a promo rate”…I would pay $120.25, I asked about my security system and was told it will all remain the same and my bill will be $120.25. My bill went up to $237.61 in March of this year. I’ve called, I’ve chatted etc etc and NO ONE will honor their agreement. I also was told my installation would be free, I paid $100 instead and another charge for extra equipment. I’m attaching the transcript as evidence since literally NO ONE at Cox will acknowledge the blatant lies and misinformation. How they get away with this is insane! 

 

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LatoyaJ

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The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

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NJCS24

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Why? So you can NOT help me, again? Let me make it easy, I have transcripts…meaning proof. I shouldn’t have to waste more of my time. Fix my bill. Prob solved! 

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RobertS1

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 I apologize that you are having issues with your service. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.

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Darkatt

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Your transcripts dop not indicate signing up for the new rates, they transcripts appear to simply advise you of those rates. Nowhere does it indicate that you signed up. 

It DOES indicate that you needed to call in. 

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NJCS24

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I DID call…are you serious? How do you think I transferred my service and “received” the new promo? I did what they said and it was set up…except it wasn’t.  Did you read it at all or just decide to come white knight for Cox without thinking it through. The tech came out, how did they come out if I didn’t call? The mental gymnastics here is wild. And let me assist you further, even THEY don’t have the correct monthly charges for my service listed on their own website, to this day. They have it as $114.99…but you can see what my bill actually is and has been for months. Sooooo? Obv they have the promo listed on my account, it just doesn’t seem to make it onto my bill now does it? Weird …maybe you should call, they’ll prob get it all taken care of for you. 🙄😂

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Allan

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Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com 

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