Advanced security not present in wifi app

Lulu007,

I found the steps WiderMouthOpen shared above from https://www.cox.com/residential/internet/learn/panoramic-wifi-app.html. What is your Cox WiFi App Version?

To find the App Version, you may open the Cox WiFi App, then click the Account tab. Scroll down to the bottom and the Version should appear there.

When you Open The Cox WiFi App, are you seeing Overview/WiFi/Home/Account on the bottom tabs? If so, could you click WiFi tab, then click 'View WiFi equipment'. After clicking WiFi equipment do you see an option to click Advanced Settings >? If so, then you may manage advanced settings here. If this is not what you are looking for, then we may need more information on what it is you're looking to accomplish.

Hi, there. I'm really sorry for the difficulties with our Panoramic app. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you. 

Hi Lulu007, I'd really like to investigate this further on your behalf. Please email my team at Cox.Help@cox.com so we can get to the bottom of this for you. 

What model modem do you have? Technicolor CGM4981? Should say the Cox model(which is slightly different then actual model) on a sticker on the bottom of the modem.

been doing this advanced security for months new wifi 6 modem

Have you spoken to Becky by email yet?

yes i might have blocked them by accident not knowing so i sent another request on my other email

Sometime their email gets backed up or they don't answer for whatever reason. If so, try them on Facebook or twitter as seen in the welcome post.

Still no answer and slow speeds on my xbox x i hope it is just a server thing