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Service Throttle Down After Cancellation
I scheduled termination of service with Cox for 22 Jul 25 due to my upcoming military move. I wanted to transfer Cox to my next duty station, but they do not service that area. Unfortunately, the day I scheduled the cancellation, my internet throttled down to an unusable level except for the most basic actions (checking FB, email...no streaming, video games, etc). I called tech support, but their answer was to send a tech out for a check when I will no longer be in the house. My opinion is this is not a coincidence, and I find it very unfortunate that Cox would do this to a customer. I am still paying for the service through 22 Jul 25 so I would expect the same service until then. Beware when you schedule termination of service; you may want to wait until the day of before you schedule it.
I'm so confused, Cox Hotspots Not Showing Up anymore
I've had Cox for a while now, then suddenly they schedule a maintenance the area so my cox went off for a bit, but it came back on when it was done, but now my CoxHotspots don't show up despite the settings for Cox Hotspot being enabled, I've tried talking to support but they didn't solve my problems,
What was included in this Cox TV software update?
I just received what I believe is the second software update on my Cox TV (Contour 1) cable box during the years I've had it. I was a bit surprised Cox was updating this platform since it's only available to existing Cox TV customers and all of Cox is due to be transitioned in the next year. The update appears to have been successful, and I haven't noticed any changes. What features did this software update address?
Turn off MAC filtering?
Just had a Cox CGM4981 installed a few weeks ago. Printer won't connect, says printer MAC may be filtered. Seen several posts about issue, but no help. Can I turn off MAC filtering? No info from Cox on how to access this setting for turning off, or for adding to a "whitelist". Can anyone help?
Frequent Disconnects
Since Cox decided to just ignore my last post and emails I sent I am trying it one more time before switching providers. There is a clear provisioning issue with my router and I please need someone to take care of it because this error is causing frequent disconnects. Please see router log below.Network issue!! Yes today makes day 2 without service when will this issue be resolved
Everyday there is a network issue are you planning to reenburs me for my loss? I'm paying for internet I can't watch !!This happens all the time with your company. This is a terrible network please correct the issue!!!
Custer Service Reps Lie
First of all, the guy introduced himself as Mark Twain. As soon as he did that I knew that I was wasting my time on the phone. But, I waited over 30 mins to talk to someone, so I was at the point of no return. My internet has been out for almost 24 hours. It’s my house only. The outage map states that there are no outages in my area and it is correct. None of my neighbors are down. “Mark” states that there is an outage in my area and that they are working to fix it. I told him that isn’t possible because I literally spoke to all of my neighbors and their internet has been working fine. He stuck to his lie. I couldn’t get him to look into signal readings or anything. I suspect that those reps no longer have that ability. I’m guessing these are just low paid actors that take calls to blow smoke up your arse just to shut you up and drive you to scheduling a tech appt. I rely on this broadband connection to work as my work depends on it, my smarthome depends on it. Now I’m screwed because a tech can’t get to me any sooner than 48 hours. That’s completely unacceptable to me. But, Cox has me by the nuts because Fios nor TMobile internet is available in my area. Starlink is my only option, so I’ve ordered the hardware and now I’m just waiting for it to come in.
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